Other Check Your New Phone to Make Sure Purchased AppleCare is showing

BasicGreatGuy

macrumors G5
Original poster
Sep 21, 2012
13,197
12,606
In the middle of several books.
I purchased AppleCare+ at the same time of purchase of the Sim-Free iPhone XS Max on the Apple site. However, it isn't showing up on the Apple support app or website. I am on the phone now with Apple to get this corrected.

Check the Apple Support App and website to make sure your coverage is showing on your new phone.
 
  • Like
Reactions: MTShipp

techiegirl

macrumors 65816
Sep 7, 2007
1,165
180
We paid for AppleCare+ on the X last year and never bothered to check online. Didn’t realize until we were selling the phone that it never showed up on their system.
 

coolbreeze2

macrumors 6502a
Sep 24, 2009
647
375
I didn't purchase Apple Care when I ordered my phone on Verizon website on the 14th. I received the phone yesterday on the 21st and today I decided to purchase Apple Care through the Apple website. The coverage immediately showed on the Apple Support website and I immediately received the certificate of coverage via email.

When ever I want to check the Apple Care status and/or eligibility of all of my Apple products, I go here: https://mysupport.apple.com/

It will give you dates of eligibility of current coverages and will also tell which products you have that can still gain coverage. I find that if you purchase through https://mysupport.apple.com/ the coverage shows quickly.
 
Last edited:

Chevyguy2021

macrumors regular
Jun 18, 2017
104
46
Also you now have 60 days to add it after purchase btw. I have never bought it. Knock on wood. A good glass protector and apple case is what I always rock
 

BasicGreatGuy

macrumors G5
Original poster
Sep 21, 2012
13,197
12,606
In the middle of several books.
I didn't purchase Apple Care when I ordered my phone on Verizon website on the 14th. I received the phone yesterday on the 21st and today I decided to purchase Apple Care through the Apple website. The coverage immediately showed on the Apple Support website and I immediately received the certificate of coverage via email.
That is how it has usually been for me. For some reason, I didn't get the confirmation of coverage email when I purchased the phone. My receipt shows the coverage was purchased.

Support told me to call back in 48hrs if it doesn't show online.
 

profets

macrumors 601
Mar 18, 2009
4,553
4,451
The new Support app on iOS is quite nice for checking as well. It’ll show all the devices you have under your Apple ID, the current warranty status, and how many days remaining to purchase Apple Care + (if you haven’t already).
 
  • Like
Reactions: chabig

coolbreeze2

macrumors 6502a
Sep 24, 2009
647
375
The new Support app on iOS is quite nice for checking as well. It’ll show all the devices you have under your Apple ID, the current warranty status, and how many days remaining to purchase Apple Care + (if you haven’t already).
Cool!! I didn't realize there was an iOS support app.
 

MTShipp

macrumors 6502a
Mar 25, 2009
693
81
Raleigh, North Carolina
I purchased AppleCare+ at the same time of purchase of the Sim-Free iPhone XS Max on the Apple site. However, it isn't showing up on the Apple support app or website. I am on the phone now with Apple to get this corrected.

Check the Apple Support App and website to make sure your coverage is showing on your new phone.
Thanks for the heads up. Mine is missing too but I will give it a few days. But I set a reminder to check it next week.
 
  • Like
Reactions: BasicGreatGuy

IanGrag

macrumors newbie
Mar 29, 2016
12
1
Mine is missing as well. Glad to see I'm not alone in this. On the phone with Apple right now.
 

berylw

macrumors member
Sep 11, 2008
35
2
New York, NY
My coverage is missing as well, and I'm also on the phone with support. The rep has no idea how to help me, but I'm glad to see this is a more widespread issue and not just me.
 
Last edited:

Chele

macrumors regular
Feb 20, 2003
181
116
Illinois
Mine is missing as well. I didn't even think to check until I saw this post. Since so many people have called about it, I think I'm going to wait the 48 hours and just see if it fixes itself. I'll make a note to myself to check later in the week. Thank you for the heads up!
 
  • Like
Reactions: BasicGreatGuy

StvPtrsn

macrumors newbie
May 25, 2010
27
2
Coverage for my new XS Max is showing an expiration date of 10/21/2018. I'm sure it'll sort itself out but I'll be keeping an eye on it.
 

berylw

macrumors member
Sep 11, 2008
35
2
New York, NY
For those with missing Applecare+, did you get the "Welcome to AppleCare" email? I didn't, but I know my husband did and the coverage already shows for his phone. Hopefully mine will pop up in 48 hrs.
 

profets

macrumors 601
Mar 18, 2009
4,553
4,451
For those with missing Applecare+, did you get the "Welcome to AppleCare" email? I didn't, but I know my husband did and the coverage already shows for his phone. Hopefully mine will pop up in 48 hrs.
I did - along with an AppleCare+ proof of coverage email.
 

tripleburst

macrumors regular
Sep 19, 2018
222
216
Just got off the phone with Support and was told I’m covered but won’t get anything until the trade-in is completed (they get my old phone). If anything happens, just show the receipt. Received a case no.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.