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Discussion in 'Mac Pro' started by j2048b, Jul 25, 2009.
we are past all the bs of this posting.... thanks for stopping by
Sounds like you overreacted with the customer service rep. Keep your cool, relax, if you are under warranty they'll do the right thing. Just because some CSR wasn't briefed entirely with what a previous rep said, doesn't negate the fact that you already had a replacement on the way.
HAHA, after 2.5 hours on the phone, I OVERREACTED? you must work for them huh?
after the tech approved my motherboard the "product spec" canceled the order and told me he would not authorize it until i took my computer in and had it tested!
then hung up on me when i told him he was wrong about it being my harddrive!
i luaghed a lot yesterday!!
Blake was an awesome product spec!1 the guy before was a douche!
... Are You Sure The Tech Guys Said It Was A "MotherBoard" Fault? - They Actually Used The Word "MotherBoard"?
logic board, sorry word not used to it!!
Relax, you'll get this all sorted out soon.
Once in a while you get a bad Apple tech support person... you can tell... once you realize they don't know what they are doing -- give them a chance, though -- just pretend you are on your cell or cordless phone and suddenly say, "Uh oh, my phone battery is dying!" Then hang up on them. Call back and nine times out of 10 you'll get someone who can help.
It does suck that your MP is defective, but it does happen. Just go through the process and you'll soon have a great, working computer.
If you think Apple products are immune to problems over other electronics, your dead wrong. Computers are computers and they are all liable to fail. You have the warranty though, it will be fixed, no reason to go berserk.
Wow calm down. I deal with the public everyday. Be nice to these tech people and they will help you out. Don't laugh, be smart, or get an attitude. Describe your problem and they will remedy a solution. If its not what you want to hear, then get out the phone in a respectful manner and call back to try to get someone different. You are acting way out of line. Problems do happen even to Apple computers. Electronic parts are just that, electronic parts. They do fail and will fail, simple as that. I know you spent alot of money but thats the chance taken. It has happened to me, and I can tell you that if you would have acted like that in my store as you acted on the phone I would have told you to leave.
1) Calm down
2) Was the macPro doing this from when you bought it or after you bought it.
3) Have you tried the HD in another pc?
I think everyone is coming down on the OP pretty hard. I know if I was on the phone for 2 1/2 hours that I would be getting pissed. I think you all would be to...
...were these the HDD's that your MP came with or additional drives you installed after cloning the original?
I ask as I just had similar problems when installing my new 320GB WD HDD to the whitebook in my sig.
I'm a long time PC user and I "cloned" the HDD the way I would on winXP so I had issues under OS X = took me a couple hours to figure out what I had done wrong but it has been working great for the last week...
It could be something to do with the Power Supply or Voltage Fluctuations screwing up your mother board, just a thought.
I'm thinking along similar lines. Either the Voltage Regulators on the logic board are bad, which the board replacement would fix (assuming it's not a bad batch).
Or the PSU, in which case, the problem will still exist after the board swap. Unless they bring one of those as well for "just in case". Actually not a bad idea, but I've no idea if the service tech will have one on hand, as parts are very likely shipped back and forth between the tech and Apple's support center (parts warehouse).
I thought so too.
what is your problem?
why should they replace your mac pro with a new one. They will replace the logic board and fine. it sounds to me more, that you just want the 09 mac pro.
everything will be fine.
Thanks!! Plus 1 for someone finally sticking up for us consumers!!
What is my problem? What is yours to even ask me this question? Just in case you did not read my original posting, then maybe you should,
THIS IS MY 2ND COMPUTER FROM THEM, THEY REPLACED THE FIRST DUE TO THE LOGIC BOARD AND A FEW OTHER ITEMS TAKING A CRAP!!! Common sense would reason that obviously there is a defect within their logic boards from that time period!!, so lets do the math,
1 computer purchased=2500
a replacement= (2500) pretty much a refund, then
Another computer with the same issue? come one man!! is it too much to ask that a reputable company such as apple honor their merchandising, and since it is now, my 2nd computer with the same item failing 2 times, it would reason that the logic boards are faulty!!
so to remedy this the only way to do it is to replace the computer with a newer version that has new logic boards!
hence 2009 mac pro, replacement,
been on a PC nearly all my life and never, ever had a mb go bad!! EVER!!
never cloned the original:
Actually a purchased 320 gig drive from a mac salesman before the drives are even booted!! so you set up leopard right out of the box!!!
I to deal with the public everyday, as i work for the government, but here it is a different situation, for 1:
the tech had no right to get on the phone and act as though i was stupid, once he did that and started telling me i was wrong, and had no idea what i was talking about, then it esca;lated from there.
If i were to speak to anyone in a nice manner and have then talk down to me such as this guy did, it would have been the same, but usually people are cowards and will not talk to others in that manner once they are face to face!
I would never treat some one as this guy treated me, and i expect the same from people addressing me.
1. i was calm until the douche treated me as a child!
2. The new computer (the one i have from an apple replacement) never did this before,
3. The hard drive has never been in another computer, just mine.
Well, judging by your original post you shouldn't have laughed at the Apple Rep, but that's my opinion. Also, you can quote and respond to everyone using one post. Their is no need to make 5. Quit posting like a child and act calmy. I don't care who you work for act your age even while posting responses or questions on this forum.
Based on the original post I would say there were probably some unkind things said when you began "talking above" the rep. If that is the case they had every right to hang up on a belligerent customer. Just because they are in a customer service role doesn't mean they should take poor treatment.
/agree with others
You said on July 6 that "i am a newbee!! to macs". Give the Reps a break, they're 100% nicer than most support reps I've ever dealt with.
No sympathy from me.
Just because you buy a $3000 machine, it doesn't entitle that it will work perfectly. All technology can fail, regardless of how much you pay for it. If you want something that always works, go back to talking to people face to face and reading books.
Having worked in the customer service industry as a checker as a grocery store, I have to side with the sales rep who hung up on you. Dealing with problem customers is a frustrating task as it is, so whenever the customer will not listen to any reason whatsoever, the customer obviously does not want help and will no longer be helped. It is as simple as that. Judging by your posts, you clearly must have been complaining about the problems with your computer while yelling at the rep instead of calmly trying to figure out a solution.
I don't mean to be rude, but come back for help when you have some more maturity and patience. Your behavior is really unacceptable.
Man that first post was a mission to read, i found myself going up and down trying to make sense.....I might just complain and demand a new '09 post.
WOW! is all i can say to most of you "adults" here,
first of all here it is:
2 hours on the phone is not supposed to happen, even though it does at times, there is no reason for anyone to get into a conversation such as the "product spec" did, without asking what the issues where, I tried and so did the support tech to explain to the guy what the issues where, but he would have none of it, so he said.
... that was the MAJOR PROBLEM that is where all of this started, my support tech was awesome, as are most,
it is when the product spec started saying that my computer's logic board could not be the problem, which in turn frustrated the support tech and they had to put me on hold so they could hash out their issues, so i was not being rude to a "nice guy,"
the support tech even came back on to apologize to me for the other guys actions!
so please, please do tell how i was the rude one and this guy was not to blame?
and when someone starts talking over someone else, it by no way means being louder, i was smarter than this guy and was defending everything i was saying by research and personal experience.
when i asked to speak to someone else, and to speak to someone at a supervisor level, he hung up on me.
So everyone, please do keep telling ME that I was the BAD guy here, please oh please? Because it is getting really old being told i was the problem and i need to grow up and find patience, and so on...
it is a wonder that guy even has a job in this economy,
and what is worse, is when you go somewhere that supports apple and ALL THEY DO! you find out that is exactly the case,
they support apple and ALL THEY DO! whether it be good or BAD!!
Dude its not what you say its how you say it. On that note, its really really hard to 100% accurately diagnose a problem with a computer over the phone, cut the guy some slack.
The first problem with any of your posts (including the first) is that it is extremely hard to follow. Please try to write in a calm, civilized manner.
Second, I also am in customer service and if you acted the way you did we would have hung up on you as well. Even if your claim of "being smarter" than the rep is true, it does not give you a carte blanche to be ignorant.
As far as your issue goes, occasionally computers (even Macs) go bad. I work both with PCs AND Mac, and had MANY more hardware problems on the PC side (yes their motherboards go bad as well!)
Why dont you relist your post clearly stating: the issue that happened with your mac, and the steps taken to remedy this. Your other posts are just too haphazard to understand.
I don't think anyone here has claimed that you're the 'bad guy'. Several people have told you that you need to calm down. Nine times out of 10, when someone tells you to calm down, it should be taken as a sign that your frustration level is showing, and you've stopped acting entirely reasonable. In this case, several people have suggested such, and you've responded by getting progressively more uppity about it.
As for how you were rude to the product specialist on the phone? According to your own posts, you apparently 1) laughed at him several times, 2) talked over him, 3) ignored his request to take the system somewhere to have proper diagnostics run. Also, throughout this thread, you've belittled and berated him.
Your behavior in this thread would indicate that you were the one who got mad, that you got belligerent, and that he was fully within his rights (and even authorized by policy) to hang up on you at that point.