CS3 and Canon i860 (possibly other RGB printers too) printing prob

Discussion in 'Design and Graphics' started by 7on, Apr 30, 2007.

  1. 7on macrumors 601

    7on

    Joined:
    Nov 9, 2003
    Location:
    Dress Rosa
    #1
    Indesign nor Acrobat 8 seem to want to print to my Canon i860. This printer isn't extremely happy with intel Macs so I am updating it to another printer over the summer, nevertheless, I'd like to know if other people are having this problem and whether they know of a fix. The print diag opens up and starts to print but 'appears' to hang at the "processing" part. PS nor AI have this problem. It could be that it's taking a while, but I have waited 10 minutes before so that leads me to thinking that it's a problem. Printer hooked directly to the Macbook via USB (no hub).
     
  2. Belly-laughs macrumors 6502a

    Belly-laughs

    Joined:
    Jun 8, 2003
    Location:
    you wish
    #2
    Could be a PostScript issue. Try printing as a PDF via Preview.app.
     
  3. apfhex macrumors 68030

    apfhex

    Joined:
    Aug 8, 2006
    Location:
    Northern California
    #3
    I've had no problems at all with the i860 and my Intel Mac Pro. No problems printing from CS2 (I dunno about Acrobat 8 or the rest of CS3 yet). Do you have the latest drivers? I don't know if 10.4.9 includes them, but you can get them from Canon's website.

    It's not a PS printer, unless that's not what you were implying.
     
  4. 7on thread starter macrumors 601

    7on

    Joined:
    Nov 9, 2003
    Location:
    Dress Rosa
    #4
    Yeah I have been printing from Preview, though not ideal, it has been getting the job done.

    Oh, it does look there are updated drivers - new January 2007. Sounds like it might help, I'll report back.
     
  5. Belly-laughs macrumors 6502a

    Belly-laughs

    Joined:
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    #5
    …and that´s what could be the issue ;)
     
  6. 7on thread starter macrumors 601

    7on

    Joined:
    Nov 9, 2003
    Location:
    Dress Rosa
    #6
    Well Cs1 worked fine with my non-PS printer :p

    Anyway I fixed it, the updated driver didn't do anything–but I found a checkbox in both apps where I can print as an image. That apparently fixed the problem (or is at least a work around). I think the new CS3 stuff (at least Acro and InD) may have problems with text/vectors and non-ps printers.
     
  7. socklet macrumors newbie

    Joined:
    May 29, 2007
    #7
    Adobe to Mac Mini/Canon Printer Users: DROP DEAD!

    Don't even get me started! I just spent the better/worst part of the day on the phone with Adobe's tech support (after 2 days of troubleshooting and Googling for an answer on my own).

    The scenario:
    2 Macs - one iMac G5, one Mac Mini - both PowerPCs
    1 Canon iP4300 (non-PostScript) printer; both machines had same version of Canon printer driver
    Both machines upgraded from CS to CS3.
    All programs in CS3 worked fine...until tried printing InDesign from Mac Mini (PS, AI and all non-CS3 apps print without problems, and iMac printed the InDesign document without incident)
    Several InDesign document variations later (B/W only; using 1 system font only; without text, etc.) without success, I exported to PDF, but CS3 Acrobat wouldn't open the PDF! (I normally don't use Acrobat to open PDFs.) (And yes, printer dialog box reads, "processing", but just hangs and does nothing, until about 10 minutes later, when my poor Mac Mini starts to sound like it's straining.)

    I finally discovered a workaround for printing InDesign files: select "Print as a Bitmap" in Print dialog box under "Advanced" tab. Not what I wanted, but it worked for now.

    Next stop, Adobe tech support. Since I don't use Acrobat as a reader, I hadn't noticed it wasn't fully installed (the tip-off was the missing selection "Print to PDF" in the printer-selection drop-down in the print dialog box), so Adobe tech support suggested an uninstall and re-install of Acrobat. Great. So now Acrobat is fully functional, but InDesign still doesn't print.

    Possible corrupt fonts and/or a corrupt user account were also mentioned by Adobe. After verifying all fonts (and ditching 2 corrupt fonts), and creating a new user account, still nothing. So I call back Adobe's tech support. THIS guy keeps harping on the fact that in my attempt to troubleshoot the problem prior to calling tech support, I downloaded and re-installed the printer driver (v5.3.3 as opposed to the original v5.3.1) from Canon's site. He kept insisting that because the Mac Mini's printer driver was slightly newer than the version on the iMac, the problem may be in the different driver versions, ignoring the fact that InDesign was NOT printing from the Mini when we'd installed CS3 with the same driver version. So here I am, several hours later, no closer to an answer than before.

    I must add, however, that both tech support guys mentioned 2 points:
    1)InDesign is not really meant to print to a non-PostScript printer(!!!) and 2)Mac Minis may not be well-suited to CS3 InDesign. I find this very interesting because neither of these statements are even alluded to on Adobe's site or in any of their system recommendations. Also, according to Deke McClelland, among many others, InDesign was specifically created to bridge the gap between print houses that use PS-printers and home-users who want near-PS-quality.

    (Sorry for the long post, I am just furious with Adobe's cavalier, monopolistic attitude towards their expensive product.)

    Still looking for a proper solution. I'll check around more and add any answers I find.
     

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