Have you gotten tired on no-nothing Customer Service, when you ask them what should be a easy answer for a simple question, they put you on hold for 10minutes, and then give you bad info? I know the why, it must be saving $, we’ll staff our Custiomer Help with people who don’t know anything and pay them minimum wage. I can almost guarantee with any question, you are going to be put in hold while the person researches for an answer or asks a supervisor. They don’t know themselves. This all happened today: Example 1: New to Medicare, I’m told by the Dr. office front desk staff, that it’s been less than a year since my last physical and that Medicare won’t cover it. I have to remind them I just gave them my new Medicare info so there is no previous history. Doh! Example 2: The Dr. front desk people tell me that I can’t get a annual physical and have the doctor fill my maintenance prescriptions in the same visit, or the claim will be ejected. This must be a common situation, yet they don’t know they need to use a code for an office visit, versus a preventative wellness check to get test like cholesterol and triglycerides tests covered. The doctor knew. Example 3: I call the company that handles the customer service for the supplemental insurance that augments my Medicare to ask about Example 2. Again, I get put on hold for 10 minutes while they “research” it. Example 4: I purchase a Dewalt Rotary Hammer, but don’t see how to adjust the chuck so a flat blade can be used in hammer mode and be oriented in a horizontal position. I call Dewalt customer service and ask. The first person puts me on hold for 10 minutes, then transfers me to another person. The next person puts me on hold for 5 minutes, and then tells me I can’t adjust the bit in the chuck. I say “thanks” and consider returning it, but on a second run through the manual, I find where, putting the hammer in hammer-drill mode, the bit can be turned until it is horizontal, and then put into hammer mode where it will maintain it’s position. For ignorant customer service it was easier to tell me “no”.