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Dark spots/pressure marks & Applecare

movieator

movieator

macrumors 65816
Original poster
Sep 17, 2009
1,399
1,065
LA, CA
Okay, before anyone says it, I did a search, but got tired of trying to weed through the haystack to find the answer to my question.

Don't get me wrong, I love search, but sometimes it leads nowhere.

Now, here's to my question/inquiry.

Back in March, I took my MBP SR 3,1 into the Apple Store for some display issues. There were some dark grey splotches all along the righthand side of my screen. They sent it in, replaced the logic board and I got it back in a couple of days. Then, upon using it at home, I noticed that splotches were still there. The didn't actually fix the display.
Great. Mistakes happen. No worries.
I go back to the store, and they send it out again. The repair is a new display. I get is back, and all seems well. But low and behold, after an hour of use, the display begins to flicker like mad.
So...yep, you guessed it...I went back.
They send it out again and I get it back in three days. New inverter cable.
Everything seems to be in working order. I breathe a sigh of relief.

Until yesterday when I notice the new diaplay they put in back in March has now developed the beginnings of the same dark grey splotches on the same place in the screen.
What are the odds? And for the record, I baby this thing. I even have rules for my wife to follow when she uses it. I mean, I don't exactly have $2500 to throw around, so I take as good care of it as I can.
So I trek back to the Apple Store and explain to the Genius that since it happened before, I assume that (like the last time) it will spread and get worse.

Now, all he said he could was to log the problem in the system and if it did get worse, I would have the initial case on file.

So has anyone dealt with this situation before and was it indeed fruitful to have what amounts to a trouble ticket in the system before going back with a larger problem?

Eh, I don't know. I just do know from experience that it will get worse and am getting tired of having to bring it in.

Any thoughts are appreciated and sorry for the length.
 
Start petitioning for a new machine; this is ridiculous. I assume you were out of commission for at least about a week a time right? No, 3 repairs and having it not even be fixed is too much. Go in and say nicely but firmly you've been dealing with whatever issue for however long and every time it goes in for repairs it comes back in worse condition then you sent it in. Don't go in blazing in trying to take names and kick @$$ and expect service by raising a stink (you seem like a level headed guy) and you'll be surprised how fast you'll walk out with a brand new machine, assuming thats what you want.
 
Eddyisgreat said:
Start petitioning for a new machine; this is ridiculous. I assume you were out of commission for at least about a week a time right? No, 3 repairs and having it not even be fixed is too much. Go in and say nicely but firmly you've been dealing with whatever issue for however long and every time it goes in for repairs it comes back in worse condition then you sent it in. Don't go in blazing in trying to take names and kick @$$ and expect service by raising a stink (you seem like a level headed guy) and you'll be surprised how fast you'll walk out with a brand new machine, assuming thats what you want.
Click to expand...
The only caveat I'll put forth is that the initial repairs were over about two weeks back in mid-March.

The display problems that are coming back are with a completely new display, just the same exact spots, in the same place, though only a few, whereas the last time it was down a good portion of the right side.
 
vant said:
Call AppleCare and complain. It is not acceptable.
Click to expand...

I can't agree more.

Not everyone works at the apple store and can afford the time to keep running back and forth waiting for a Genius to submit that the problem is significant/bad enough to fix.

Case file?
Wait wasn't the monitor already replaced? Sounds to me that the case file needs to be RE-opened and looked into a little more. Having the same exact issue with two seperate monitors seems like its something more than just the monitor.
 
Does anyone have any advice on how I should approach this when I do call AppleCare?
 
Call AppleCare, get transferred to a level tier 2 customer support agent. Explain what you told us, and that you frankly are tired, frustrated and cannot deal with it anymore. Ask for a replacement machine, and they should give it to you. If not tell them to transfer you to a customer relations agent, and give them hell.
 
oh and i you're really fearing daring, (which I say you do btw) ask for compensation, either a free iPod, harddrive, or Magic Mouse for the compensation of all the bull and trouble you went through.
 
Update.

So I just got off the phone with AppleCare.
I explained to the very cool support tech the situation, and was basically offered a brand new 15" 2.66 Unibody MacBook Pro. All I am paying for is the $50 upgrade to the anti-glare sreen. Which I am more than fine with. I just called to inquire about another repair.

Quite frankly, I'm still stunned.

This is why I love this company.
 
lozanoj83 said:
Shoulda asked for compensation...
Click to expand...
I get what you're saying. But for me, a complete upgrade to a new machine is compensation enough.

In hindsight, maybe I should have asked for the new Final Cut Studio, since I am a filmmaker.
But hey, I'll take what I've got.
 
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