Data Roaming Off Still Got Billed £126.00 Data Roaming

Discussion in 'iPhone Tips, Help and Troubleshooting' started by jupiter799, Oct 8, 2009.

  1. jupiter799 macrumors newbie

    Joined:
    Oct 8, 2009
    #1
    Hi all, thanks for reading this thread. I'm hoping that somebody has had a similar problem.

    I travel all around the world, and have done with my iPhone for the last 18 months. I recently got back from Saudi only to find I'd racked up a £126.00 data roaming charge on my latest bill.

    I called 02 customer Service, who I have to say were very helpful. They asked if Data Roaming was off. I said of course it was, I know how expensive it is to Data Roam. They said to me they would refund the charges but told me.....not to do it again !!! Do what ? I said. I don't think the assistant believed that I had data roaming off. I know I've never had it on and I will never switch it on so how did these charges come about ?

    I logged onto a Wifi point to download a few emails and that was that, no data roaming at all.

    Any suggestions ? Am I missing something ? I want to be sure that I won't pick up these charges again incorrectly.

    Thanks again for reading this.

    iPhone 3G 16GB
     
  2. OllyW Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #2
    Did you send any picture messages when you were there?

    There was a bug that caused data roaming to be turned back on if a MMS was sent.
     
  3. electroshock macrumors 6502a

    electroshock

    Joined:
    Sep 7, 2009
    #3
    Was this bug on the provider's end or on the iPhone OS end?
     
  4. jupiter799 thread starter macrumors newbie

    Joined:
    Oct 8, 2009
    #4
    Thanks for your reply. No I didn't, just a few emails from a wifi point. The time that o2 said I did the data roaming was exactly when I logged onto this airport wifi spot. I definitely didn't see any other symbols other that the wifi signal indicators.
     
  5. OllyW Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #5
    O2's. They fixed it with an updated carrier file through iTunes.
     
  6. Macjames macrumors 6502a

    Joined:
    Dec 12, 2007
    Location:
    Yorkshire, England
    #6
    Is your iPhone Jailbroken? As this is a common occurrence with badly coded apps. Also i have read a few rare horror stories about email even on wifi been the number one culprit. (Some kind soul went through someones data usage report on a home wifi router and confirmed the email unexpectedly (and incorrectly) triggered data charges even on wifi)
     

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