Delivery companies..worst and best?

cheekyspanky

macrumors 6502a
Original poster
Jan 21, 2004
633
1
South Bucks, UK
I'm currently having huge problems getting a parcel from DHL which they seem to keep sending around the country as opposed to sending to me. I plan to never use them again once this parcel arrives (if it ever does) - so which company would you recommend for orders you need quickly?
 

andym172

macrumors 6502
Oct 24, 2003
335
3
UK
NOT ParcelForce, they're absolutely awful! Steer clear.

TNT have always done a good job when I've dealt with them. Aside from them, you may want to try the small independant companies in your area.
 

iGav

macrumors G3
Mar 9, 2002
9,025
1
well UPS have coolest uniform if that helps... love those chocolate brown shirts they've got ;)
 

stubeeef

macrumors 68030
Aug 10, 2004
2,702
2
I like fedx but am not thrilled with there ground service, they bought out roadway express and pumped money in but not a lot of results in my home town.

UPS is ok, but varies widely in my zone.
 

Wyvernspirit

macrumors 6502a
Jul 23, 2002
712
21
Massachusetts
We use a lot of carrier services for ourselves and our clients. I would rate the major carriers here as this:

FedEx (Airborne)
UPS (Airborne)
UPS (Ground)
Airborne Express (Aquired by DHL*)
FedEx (Ground)

*won't rate DHL yet as they are "new" but so far they seem to have the same level of "Service" as Airborne so far (Not overly suprising given that they employ the same poeple, just a new name).

jmho
 

bousozoku

Moderator emeritus
Jun 25, 2002
13,951
3
Gone but not forgotten.
I've had really good luck with Airborne Express and FedEx but UPS is constantly disappointing, no matter where I've lived.

Of course, don't depend on the U.S. Postal Service. Many times, they're very quick but it's amazing how many times I've received only the envelope or even, half of that.
 

Wyvernspirit

macrumors 6502a
Jul 23, 2002
712
21
Massachusetts
Wyvernspirit said:
FedEx (Airborne)
UPS (Airborne)
UPS (Ground)
Airborne Express (Aquired by DHL*)
FedEx (Ground)

jmho
bousozoku said:
I've had really good luck with Airborne Express and FedEx but UPS is constantly disappointing, no matter where I've lived.

Of course, don't depend on the U.S. Postal Service. Many times, they're very quick but it's amazing how many times I've received only the envelope or even, half of that.
I didn't Mention the USPS. Like bousozoku said they are hit or miss. I would probably put them above FedEx Ground and maybe Airborne Express but below the others.
 

wdlove

macrumors P6
Oct 20, 2002
16,570
0
I have always had good luck with Airborne Express, Fed-EX, and UPS. My packages have arrived in a timely manner and in good conditon. The drivers are friendly and well mannered.
 

strider42

macrumors 65816
Feb 1, 2002
1,460
6
Wyvernspirit said:
I didn't Mention the USPS. Like bousozoku said they are hit or miss. I would probably put them above FedEx Ground and maybe Airborne Express but below the others.
no kidding. when my new roommate moved in at the beginning of august, he had a big box filled with clothes and movies sent to the house. It never arrived. We assumed it had been stolen. they couldn't tell him anything (partially isi bad for not getting insurance and all the rest, but come on). it showed up a few days ago, three months afterwards, no explanation, no apology, and the box was totally beaten up and wrecked. I would never send anything by USPS that actually mattered if it was a large box that won't go with the regular mail. I'd use fedex and ups for that.
 

SilentPanda

Moderator emeritus
Oct 8, 2002
9,808
28
The Bamboo Forest
I think I've received packages from all the big companies (FedEx, UPS, DHL, and USPS) and sent from USPS a lot.

FedEx is fine especially since they will sometimes come back the same day or let you pick up the same day as delivery.

UPS I like because they're the closest ones to me. Otherwise no preference towards them.

DHL is nice because today I called to have a package rejected while it was mid-transit. I've never been able to do that with FedEx or UPS.

USPS is usually really good. I've never had problems sending or receiving with them except on a rare occassion but it could be due to me using them more frequently.
 

MattG

macrumors 68040
May 27, 2003
3,760
212
Asheville, NC
I've had bad experiences with all of them, however I'd say DHL is the worst. They're consistently late, they've lost several packages (at work), and for whatever reason, where I work is considered a "rural" area (even though we're on one of the busiest roads in one of the most heavily populated areas in Florida), so AM delivery isn't guaranteed, even if you pay for it. Bull****. I try to avoid them whenever possible. Unfortunately, Dell uses DHL as their carrier for parts orders/returns (where I work, it's all Dell except for my 3 Macs), so using them is unavoidable sometimes.

I use FedEx whenever possible. They're always on time, in fact, I usually get my deliveries early from them.
 

Yellow-tail

macrumors newbie
Oct 24, 2004
10
0
Gay Paradise
DHL sucks. They left a package in front of door at first time of delivery. Usually, UPS and FedEx do leave a message or door tag if they can't contact with a receiver.
...And my package's gone :mad:
 

homerjward

macrumors 68030
May 11, 2004
2,745
0
fig tree
as far as stuff i get from online retailers i just go with their standard (or free) delivery option. when i'm sending something i always use USPS. i haven't had any problems and there's a post office really close to my house which is definitely a plus.
 

stevehaslip

macrumors 6502a
Apr 30, 2004
657
0
The Ocean Floor
Some companies as mentioned suck, but sometimes its the individuals who work there that suck the most. Rude and unhelpful people are usually to blame, it just happens that some of these companies have more than a few! Anyway here in the UK I am always relieved when I see a Business Post van/truck (they're the ones with a duck in a suit and tie on the side of them:D) as I've had guitars and macs and other things arrive to my door in perfect condition. But now I see that Business Post has been bought out by or is in partnership with FedEx. Will it make a difference? I don't really know but yes Parcel Force does suck extrememly bad here, as does royal mail for that matter. Bring on the independent postal services! Hopefully they'll put Royal Mail in their place and force them into providing a better service. The number or issues of Creative Review that I've had torn and violently folded over the years is beyond a joke. :mad:
 

dsharits

macrumors 68000
Jun 19, 2004
1,639
0
Plant City, FL
My experience with DHL was awesome. They lost my iBook G3 800 on its way back from a logic board replacement, and they had to buy me a brand new iBook G4 1.2 GHz! :D But seriously, they are not nearly as good as FedEx or UPS.

Daniel
 

cheekyspanky

macrumors 6502a
Original poster
Jan 21, 2004
633
1
South Bucks, UK
MacDawg said:
Any explanation from DHL on why you are getting the run around?
Well it seems to be DHL are blaming the company I ordered the item from, and the company are blaming DHL. DHL claim my address wasnt correctly given to them in the order so the parcel couldn't be delivered. Then after many calls it was established that the parcel had been sent to my local branch and was being held there for further instructions. I rang them and asked for it to be delivered last Tuesday, tuesday came and went, I called them again, apparantly all of my requests are logged on the file - but none of them have been followed and the parcel has been sent off to the European dispatch centre ready to be sent back to Germany. After a few more calls it has been established that they basically don't know where the parcel is as all thats showing on the system is "in transit" which it's been showing for the last 3 days now, so in their words "We'll have to wait until it turns up where ever it's heading then give you a call"

So a 48 hour delivery has now turned into a 3 week delivery with no actual definite delivery date yet confirmed.

Sigh.
 

quagmire

macrumors 603
Apr 19, 2004
6,255
1,063
DHL: never used can't say.

Fedex: it is an ok service. when I bought my powerbook I paid for the 2 day delivery. Well, I got it a day late. But, that was it.

UPS: The best IMO. I would always get the package on time/early.

USPS: The worst ever. They would drive up in my drive way and give me the package and then backup and put my mail in the mailbox. I was like, " WTH?" I was there to recieve the package so why they didn't give me my mail is stupid.
When a site linked me the shipping status to there site, it would always pop up as unfound.
 

Wyvernspirit

macrumors 6502a
Jul 23, 2002
712
21
Massachusetts
Macmaniac said:
I do ordering for my store and I find that FedEx ground constantly damages or crushes parts of boxes. While the stuff inside was ok, I was a bit worried if the box had been full it would have been damaged. UPS does a good job with ground shipments in my opinion.
For ground I have had problems with fedex ground, although I think thay may be getting better. My biggest complaint with them is that, although they call themselves "fedex" it still functions like a seperate company. We do a lot of shipping (I am the mail room/telephone operator/Receptionist for 40 seperate companies) and we need seperate accounts, pickup and delivery for both ground and "airborne" FedEx. Remindes me of the Sprint Ads diggininto AT&T with the two guys wearing one suit. UPS is not like that at all, its all the same to them.

homerjward said:
as far as stuff i get from online retailers i just go with their standard (or free) delivery option. when i'm sending something i always use USPS. i haven't had any problems and there's a post office really close to my house which is definitely a plus.
I have had a few serious problems with them, but my biggest problem with them is pricing (and partially shipping services). After a few pounds USPS cost goes way up, and if you factor in delivery confirmation/signature request that you get as part of the fee with the other package services the price becomes unreasonable.

Also first class mail is basically next day (during non peak times of the year) from a major city to another (ei Boston to New York) but if yuo pay the extra for "priority mail" its only "garateed" to be there in two to three days. Basically I have found that Priority Mail for anything under a pound is a scam. Express mail (USPS's "overnight" offering) is bad at best. Overly costly and their delivery confirmation is autrocious.

My list:
USPS for any single piece of correspondance that doesn't need to be there quick and doesn't have great value.

UPS Ground for larger items or items of value that don't need imediate delivery.

FedEx (Overnight, 2nd Day, Express Saver (3 day)) for items needing to be there quickly.

That is my personal prefrence, your milage may vary.
 

mpw

Guest
Jun 18, 2004
6,364
1
Temptingly Bad

UPS regularly deliver to offices and store around where I work and often have various hardware on board. I know this because the driver will pull up in the delivery space near my office open the rear roller door and take a parcel for delivery leaving the door wide open with all the other parcels on display!

I’ve thought about ordering myself a Mac and specifying UPS delivery and then ordering the same again for an address further down the street and waiting until he parks up and helping myself.

Also went to the local depot of another local delivery company and asked to collect my iBook. The guy in the office pointed to the other end of a approx.20,000sqft open sided shed and let me go and get it myself. It was sitting there next to everyone else’s stuff right next to a pallet of JVC miniDV camcorders at £1,500 a time! I literally drove my car up and was allowed to load my iBook into the boot myself. I didn’t but if I had they could not have done a thing if I’d helped myself to anything else.
 

Jovian9

macrumors 68000
Feb 19, 2003
1,950
99
Planet Zebes
I prefer UPS.
I've never had problems with Airborne Express (DHL).
I will occassionally use USPS.
I never use FedEx.....I've had lots of problems with them.
 

acceber

macrumors regular
Jul 26, 2004
129
0
Sydney, Australia
Yellow-tail said:
DHL sucks. They left a package in front of door at first time of delivery. Usually, UPS and FedEx do leave a message or door tag if they can't contact with a receiver.
...And my package's gone :mad:
My worst nightmare. When I was getting my iBook and Airport Basestation, I made my mum promise me that she wouldn't leave the house that day (cause I had to go to school). The whole package arrived about a week late, so mum eventually forgot about staying at home anyway. The packaged arrived fine, just late.
 

jaw04005

macrumors 601
Aug 19, 2003
4,369
15
AR
I have constant problems with both UPS and FedEx. When I'm here at college, FedEx likes to leave my "signature required" packages on my front porch in view of the entire neighborhood. When I'm at "home" (which is out in the country), FedEx will not leave my package without a signature, and has no set round-about time they deliver. Sometimes they deliver at 9 a.m., sometimes at 5 p.m. Go figure.

My favorite by far is Airborne Express. I've used Airborne for pretty much everything since Fry's Outpost started using them. I've never had a problem, and if I have a package that is signature required, they have went out of there way to deliver it to my grandparents (who live across town) or my family's local business.