Even after a lifetime of using computers, you occaisionally run into a problem you can't fix on your own. I've seen bugs even the 14 books on OS X that the biggest bookstore had in store, didn't mention. Apple has a large set of known problems and workarounds you can search, but not everything is documented, specially not very recent bugs. Forums on websites are better, since they are a permanent form of communication, but older discussions are often hard to find. Also, users are scattered over dozens of forums. Why not use the best of both worlds and build a website where everyone can look up AND add problems AND solutions? Kind of like a Wiki, but better organised into a streamlined, multiple-choise system, protected and with a (hidden)email system to warn users of new content, like in a forum. I can't find such a system (do you? let me know!), so I intend in building it myself if I have to. I have a 'dummy version' set up over here with just some fake text, to give you something more 'real' to look at.