Did anyone complain about O2's "unlimited" data plan and get a letter from the ASA?

MacMonkee

macrumors regular
Original poster
Aug 28, 2007
227
16
UK
I complained about O2's "unlimited" data plan the other day and today I received a letter from the ASA. Apparently it's not something that they sort out which sucks! Did anyone else complain and get a letter?
 

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bigandy

macrumors G3
Apr 30, 2004
8,852
0
Murka
I think they could help.


I'm going to write a letter to Ofcom. I think others should too.
 
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sparkyms

macrumors 65816
Feb 22, 2007
1,304
3
Southampton UK
Like the letter says, it's like for this claim to be covered by legislation (i.e. despite the ASA not being able to do something, it may still be against the law).

I too would suggest calling your local C.A.B. and seeing what advice they give, it's completely free and totally impartial advice, and they will give you numbers/addresses and websites of those who would be in a position to deal with your complaint.
 
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MacMonkee

macrumors regular
Original poster
Aug 28, 2007
227
16
UK
I think they could help.


I'm going to write a letter to Ofcom. I think others should too.
I think I already complained to Ofcom online but have yet to hear anything. However writing a letter sounds like a good idea. Companies usually respond better to a written letter as opposed to an email.

Come on everyone join in!!
 
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Nicolasdec

macrumors 65816
Dec 7, 2006
1,168
0
São Paulo
Evry day that goes by I'm less than impressed with O2. Each day that goes by the chances of me getting an iphone with O2 is less and less. Im probly going to wait for v2 witch is hopfully going to be with vodafone. If o2 is offering the iphone with the cloud wifi means they not going to bother about EDGE. Also there "fair use policy" is one of the most pathetic things.
 
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G4DP

macrumors 65816
Mar 28, 2007
1,451
3
There will be a lot of people realising O2 are a crap carrier, the trouble is most of them wont realise it until they have already got the iPhone and signed up for everything.

Apple were very sneaky by not going with Orange in the UK whilst they went with them in France. Mean they get more money from international and cross network calls.

As for there policies well they are worth less than the paper they are written on. My very first mobile was with O2 in 1999, then all of a sudden they just decided the phone was to old and cut both mine and my then girlfriends numbers of.

C.A.B told us that at that time as it was a pay as you go there was nothing we could do about it.

In the South West O2 coverage is crap, we have about 3 starbucks in Devon and Cornwall, I think Apples sales figures for the iPhone will be very disappointing for this region.

I was looking forward to getting an iPhone, I don't mind the cost of the handset or the £35 a month contract, but O2 is a big NO NO.
 
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bigandy

macrumors G3
Apr 30, 2004
8,852
0
Murka
if i get time tonight, i'll write the letter and put it up for you guys to print off and send too :)

in the meantime, my thoughts are i'm certainly going to get one, but i'm certainly not going to get it on o2.

they've screwed me around one time too many in the past, and they'll obviously try and screw me again. sorry, no dice. tmobile's got my contract money (mmm, 10Gb data allowance).
 
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Leemo

macrumors 6502
May 7, 2006
430
0
Nottingham, UK
It really annoys me that none of you seem to understand that it's a fair use policy.

Have you actually considered what this entails? Nicolasdec - I've told you in several threads that this does not mean your data is limited to 200mb but you don't seem to listen.

Having seen the training material on both the iPhone and the tariffs - all I can really say is that you'd have to do a large amount of surfing and data usage with email to actually approach the real physical limit that o2 have in place, which extends far beyond that 200mb.

-Leemo
 
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sananda

macrumors 68020
May 24, 2007
2,393
79
It really annoys me that none of you seem to understand that it's a fair use policy.
i think they realise that and dispute that using in excess of 200MB of data in one month is unfair use on a unlimited plan.
 
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Leemo

macrumors 6502
May 7, 2006
430
0
Nottingham, UK
i think they realise that and dispute that using in excess of 200MB of data in one month is unfair use on a unlimited plan.
I think the main issue is that people discuss it as though your data will be stopped, or you will charged after the '200mb limit' - which really isn't the case. It's 'unlimited' in the sense that o2 will not charge you for going over the limit, nor will they instantly restrict your service. As I've mentioned previously as well the limits of usage are actually much higher than they advertise. Showing it as '200mb' gives them a clause to use if people heavily abuse the service. Average people (even those using around 500mb a month) won't be affected.

-Leemo
 
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songwriter81

macrumors member
Oct 23, 2007
39
18
This is gonna sound a complete silly question...

But if I use my home wi-fi, will that use up some of the 200MB?
 
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ripkord

macrumors 6502
Oct 19, 2007
314
0
Glasgow, Scotland
I think the main issue is that people discuss it as though your data will be stopped, or you will charged after the '200mb limit' - which really isn't the case. It's 'unlimited' in the sense that o2 will not charge you for going over the limit, nor will they instantly restrict your service. As I've mentioned previously as well the limits of usage are actually much higher than they advertise. Showing it as '200mb' gives them a clause to use if people heavily abuse the service. Average people (even those using around 500mb a month) won't be affected.

-Leemo
If Im doing 500MB a month (and I doubt I will after the first few months) and nothing is said then fair play. I think they should have maybe advertised the theoretical 'limit' as being a bit higher in all honesty though. 500MB and half the people wouldnt be complaining. Maybe they thought that would make people more likely to do 500MB all the time who knows.

BTW are you getting this information from a source or you speaking from experience with o2 / another provider?

Cheers for your post has cheered me up a bit :D
 
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sananda

macrumors 68020
May 24, 2007
2,393
79
I think the main issue is that people discuss it as though your data will be stopped, or you will charged after the '200mb limit' - which really isn't the case. It's 'unlimited' in the sense that o2 will not charge you for going over the limit, nor will they instantly restrict your service. As I've mentioned previously as well the limits of usage are actually much higher than they advertise. Showing it as '200mb' gives them a clause to use if people heavily abuse the service. Average people (even those using around 500mb a month) won't be affected.

-Leemo
i think it's a point of principle for a lot of people that unlimited ought to mean just that.

this what they told me about what they would do if you break the fair use policy:

Regarding the fair use policy, since we don't expect the vast majority
of our customers to reach this limit, we will deal with customers that
go over it on a case-by-case basis. We will be flexible with the limit
and point out to customers where they have gone over, but we will not
cut off their service.
 
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michaelmac

macrumors member
Jun 27, 2006
92
1
Hi all, relax - there is a better way of getting this investigated by the ASA (who I have found to be brilliant with such dubious claims as 'unlimited data').

If they have a hangup with online advertising then all you have to do is refer to other forms of ads. For instance, posters, off-the-page magazine ads, direct mail, TV, Radio and so on. So, who has seen the exact same claims being made by O2 using other forms of advertising?

I have contacted the ASA about the claim and submitted a lengthy complaint and will, no doubt, receive the same letter. Time to resubmit I suspect, once I am subject to the same O2 claim but via a medium that the ASA will respond to properly.

Right - where are those ads!
 
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MacMonkee

macrumors regular
Original poster
Aug 28, 2007
227
16
UK
I too am glad to hear that not much will happen once you go over the 200MB limit but I just don't think it's right that they are calling it unlimited and then saying the fair use is 200MB. I completely understand a fair use policy on anything which is suggested as unlimited but for a phone which has amazing internet capabilities this just doesn't seem enough.

If they will let u go up to 500MB before they do anything then why not have the fair use at 500MB instead of 200MB? If and when you reach 500MB then they inform you and if you continue to abuse it then they start to do something.
 
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Nicolasdec

macrumors 65816
Dec 7, 2006
1,168
0
São Paulo
It really annoys me that none of you seem to understand that it's a fair use policy.

Have you actually considered what this entails? Nicolasdec - I've told you in several threads that this does not mean your data is limited to 200mb but you don't seem to listen.
We all understand thats its a fair use policy, But o2 is using it as a way to sell you a good unlimited plan and a crap one. you can pay £7.50 for an "unlimited" web plan (with a fair use policy of 200MB) or you can pay £30 for an "unlimited" web plan (with a fair use policy of 3GB). So they are using the excuse of Fair use as a way to sell you different LIMITED web plans. Now the normal consumer will be fine with the 200MB unlimited plan. but most people wont. I have been playing with an iphone for 1 weeks now and i aredy transfer 50MB of data, (going on bbc, Checking my e-mail). Now i hope when i do get my iphone and when i go over the 200MB limit nothing will happen to me.

Link (For people that dont belive me that there are different unlimited web plans)
 
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CD3660

macrumors 68040
Jun 6, 2007
3,557
360
Cheshire, United Kingdom.
When I posted the link to the Advertising Standards Authority (on a different thread) the other day I did mention that the adverts hadn't started to run yet.

They should start in the next few days, so that will be the time to start firing off the complaints.
 
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MacMonkee

macrumors regular
Original poster
Aug 28, 2007
227
16
UK
When I posted the link to the Advertising Standards Authority (on a different thread) the other day I did mention that the adverts hadn't started to run yet.

They should start in the next few days, so that will be the time to start firing off the complaints.
ooops! maybe I was a bit quick there!
 
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Sobe

macrumors 68000
Jul 6, 2007
1,791
0
Wash DC suburbs
The policy itself doesn't seem that bad.

Calling it unlimited is the problem.

It raises expectations then you're told that it's 200, but they won't really come down on you if you go over.

What that tells me is that they are more interested in marketing than providing service.

I'd still get the iPhone and pay what I had to, though =D
 
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alFR

macrumors 68020
Aug 10, 2006
2,457
471
in the meantime, my thoughts are i'm certainly going to get one, but i'm certainly not going to get it on o2.

they've screwed me around one time too many in the past, and they'll obviously try and screw me again. sorry, no dice. tmobile's got my contract money (mmm, 10Gb data allowance).
While I don't doubt your experience, I'm sure you could find a substantial number of people who have received poor service from any of the mobile carriers, e.g. my wife who tried for about 3 months to get a faulty handset repaired by Orange and eventually gave up. They're all as bad as each other IMHO.
 
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MacMonkee

macrumors regular
Original poster
Aug 28, 2007
227
16
UK
The policy itself doesn't seem that bad.

Calling it unlimited is the problem.

It raises expectations then you're told that it's 200, but they won't really come down on you if you go over.

What that tells me is that they are more interested in marketing than providing service.

I'd still get the iPhone and pay what I had to, though =D
Exactly my point. O2 should really be saying it's a 200MB data plan or just give us more data.

And I'll get the iPhone no matter what too! :apple:
 
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