I got big dust particle under the screen and nicks on the side. I live in the NYC and there are like 4-5 apple stores here, and I believe they are sold out. Plus, I think they won't do retail swap for me cuz I bought it from verizon. From my experience with iphone 4, their replacement units should be new, not refurbs. Do they already have them in stock or will I have to wait? Should I contact verizon?