Do you have to book a Genius Bar appointment to get phone replaced?

Discussion in 'iPhone' started by theking79, Sep 23, 2012.

  1. theking79 macrumors 6502

    Joined:
    Apr 28, 2009
    #1
    I'm looking to get my iPhone replaced because of poor battery life (3 hours+ usage) do I have to book a Genius Bar appointment for this?
     
  2. bogatyr macrumors 65816

    Joined:
    Mar 13, 2012
    #2
    Depends on the store, if they're busy they may require it.
     
  3. UHFrank, Sep 23, 2012
    Last edited: Sep 23, 2012

    UHFrank macrumors member

    UHFrank

    Joined:
    Sep 21, 2011
    Location:
    Houston, TX
    #4
    depends on the store i suppose, I went in yesterday morning and did it without an appointment in houston, highland village.
     
  4. NewbieCanada macrumors 68030

    Joined:
    Oct 9, 2007
    #7
    There are Apple stores that aren't busy?
     
  5. bogatyr macrumors 65816

    Joined:
    Mar 13, 2012
    #8
    Both of the ones around me are normally busy but if you go in at the right time, they're sometimes not.
     
  6. foxnews1 macrumors 6502

    Joined:
    Mar 16, 2010
    #9
    no, you don't need an appointment. I just did mine yesterday. swapped a black 16GB for another Black. though it did not go smoothly because there was an issue with verizon exchange. I had to do a return, lose number, and add another line.
     
  7. nostresshere macrumors 68030

    Joined:
    Dec 30, 2010
    #10
    Not sure why this is any different. Just another service call.
     
  8. skidbubble macrumors 6502

    Joined:
    May 17, 2010
    #11
    Apple is getting outta hand with this genius bar baloney. I had to book a genius bar appointment to get a bumper for my iPhone 4.
     
  9. nizmoz macrumors 65816

    Joined:
    Jul 7, 2008
    #12
    Wrong they do need one or they will either get denied or have to wait for hours.
     
  10. mattopotamus macrumors G4

    mattopotamus

    Joined:
    Jun 12, 2012
    #13
    this. Unless they are dead, they will make you have an appointment. They are way too busy, so even when you walk in they most likely tell you that you need a genius appointment.
     
  11. nostresshere macrumors 68030

    Joined:
    Dec 30, 2010
    #14
    They just use the appt system to handle customers in order so you do not show up along with 200 other people at the same time and you get upset there is nobody available to help you.

    It makes sense. Think about it.
     
  12. NewbieCanada macrumors 68030

    Joined:
    Oct 9, 2007
    #15
    Sure, but they have an alarm system in place for that time. ;)
     
  13. Steve686 macrumors 68030

    Steve686

    Joined:
    Nov 13, 2007
    Location:
    US>FL>Miami/Dade>Sunny Isles Beach>Condo
    #16
    I've walked into the Aventura, FL store and see if they have no shows for the Genius Bar sveral times and never been denied service. I may have waited up to a half hour or so, but they really take care of their customers here. It's probably the busiest store in Florida.
     
  14. SR71 macrumors 68000

    Joined:
    Jan 12, 2011
    Location:
    Boston, MA
    #17
    Went to my local Apple Store yesterday in Massachusetts to see if I could get a replacement black iPhone 5 since mine was scuffed and dented out of the box. I walked in with no appointment and walked over to an employee and told them that another employee had told me I could get my iPhone 5 replaced since it was damaged on arrival and they sent to the Genius Bar, and again, this was with NO appointment. I had my phone replaced and was out of there in 20 minutes.
     
  15. imazu macrumors regular

    Joined:
    Jul 4, 2012
    Location:
    Couch
    #18
    I had an appointment yesterday for my 4s. Same concern, battery doesn't hold long enough, I have to charge my phone at least 3x a day. I checked in and the guy asked what's my concern, I just said battery, was standing over an hour and went to the other guy to follow up and was questioning me of I checked in, and I said yes. They hurried and find a genius guy and did test on the phone. Explained basic stuff about fb notifications but when after he asked how many friends I got he said that's minimal and the phone was not even a week used. Everything passed on diagnostic. Then he said it could be environmental since I have good reception where I live. He offered to have the phone replaced so I don't have to go back. I just said ok. I then realized on my way home i have a box that doesn't match the serial of the phone. :(
     
  16. Nikos macrumors 68000

    Nikos

    Joined:
    Nov 20, 2008
    Location:
    New York
    #19
    You don't need an appointment because you're within your return window. They will probably have a genius take a quick look at it, but you won't have to wait on the regular Genius Bar line and they will exchange it regardless.
     
  17. MMM.PWR macrumors 6502

    MMM.PWR

    Joined:
    Sep 21, 2009
    Location:
    Chicago
    #20
    I would personally make an appt. Some employees have no idea they have extra phones for replacements alone. This was the case for me yesterday at the first Apple store I visited.
     
  18. dlmart2 macrumors 6502a

    Joined:
    Nov 2, 2007
    #21
    I've never made an appointment. They have always squeezed me in but I had to wait a little while. Sometimes 30 minutes or so.
     
  19. theking79 thread starter macrumors 6502

    Joined:
    Apr 28, 2009
    #22
    i ordered off the website though, do i have to take back to the store?

    If I have to take it back to the store im without a phone for 2 weeks at least.
     
  20. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #23
    Genius appointments are cake to make. Question is, why wouldn't you make one? :confused:
     
  21. theking79 thread starter macrumors 6502

    Joined:
    Apr 28, 2009
    #24
    local store is booked up for a week.

    Are all apple store opening early at 8am all next week? As i am able to make appointments from 8am instead of 10am.
     
  22. KingCoop macrumors newbie

    Joined:
    Jul 10, 2010
    #25
    My Apple.com phone arrived with a blemish and I didn't need a genius bar appt for a replacement. I just walked into the Apple Store and spoke with the nearest rep whom took care of me. Didn't have to wait in the iPhone 5 line or meet with a genius bar employee.

    Note: I was able to keep all of the accessories from the old box as well so extra lightning cable and earpods for the inconvenience.
     

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