Become a MacRumors Supporter for $25/year with no ads, private forums, and more!

Dodgy App assistance request... I don't want to be forced to use windows!!!

OhLookaSquirrel

macrumors newbie
Original poster
Oct 7, 2019
2
0
Australia
First post, so please be kind (and please excuse the overshare- I have no idea what might be important!) LOL

I am hoping that someone here might, please, be able to explain how I can check if a very basic app (that I have to use for work) is getting stuck loading because of a setting on my Mac, or maybe have a look at the program file itself and let me know if there is an obvious anomaly that would cause it to glitch with my MBP- like how a bunch of older apps aren't going to work with the Catalina etc (I am not a programmer or a developer- code quite literally makes my head spin LOL).

I work for a very small boat brokerage and I have a 2018/2019 MBP for work. Among other tasks, I put together contracts for people who use our services. Sometimes these are basic PDF's that I edit, filing in the buyer and seller details, but much of the time I have to use a BIMCO contract (under copyright, pay as you use etc).

This is what I am hoping someone might please be able to help with, because the contract editing process recently changed, and it is causing me all sorts of headaches!

Where we used to edit the docs using Citrix (the Mac add-on bit?), we are now using an MS Word based process where we download a template, mark it up and then upload it to the BIMCO site for 'processing' into a PDF.

The new contracts are protected/verified to an individual user ID (we needed to register with an online MS authenticator- I think it was Azure?, and part of the registration process was logging in with a Microsoft online account), and their editing permissions/capabilities are also severely restricted.

Anyway, in order to use this new system effectively, BIMCO has provided 'assistant' apps (one for Windows and eventually, one for Mac) to allow extended functionality, such as reversing changes made to the latest saved version of the Word doc contract.

These apps are the ONLY way to reverse a change- so it is a pretty important function to have, well, functional...

Anyway, after 6 months of no Mac app (literally, I was tearing my hair out) I was a tester for the beta version of the Mac app when it was released- and it was great! It is VERY basic, but it reversed my changes and stopped me from needing to continually re-write contracts (nope, they don't allow cut/copy and paste, either *sigh*), so I was happy.

Then, they fully released the Mac Assistant App as Version 1.01, and for some reason, it wouldn't fully load on my Mac- I could download the package, install the app, and open the app. But, then, it just sat in a holding pattern of 'loading...' which it never progressed past.

Version 1.02 was released and it still had the same issue for me, as did the latest version 1.03, which (I was assured by the tech ppl) SHOULD be fully functional... = work. It doesn't.

No one seems to know what is causing the program to get stuck loading and, being one of the only Mac users who use this system, there is not a great deal being put in to 'fixing' the problem.

I have tried-
  • Looking at all of my security settings, to see if I was 'blocking' something (like if my privacy was set too high etc)
  • Being connected via wi-fi (fixed wireless NBN is all Ive got, unfortunately)
  • Being connected via mobile hot-spot (actually better signal and faster speed than the NBN)
  • Opening the app while logged into the MS online account (contract docs/templates will still open and are still editable)
  • Opening the app while logged out of the MS online account (contract docs/templates will still open and are still editable)
  • Re-downloading and re-installing the App (three times for this version alone)
  • Saving the download to my MBP, before installing
  • Saving the download to my external hard drive, before installing
Nothing seems to work... but, I have this niggling feeling that it will be something absolutely basic- whether its a permission that I have restricted, or a step that I am missing.

I'm sorry if this is not the right place to ask this question, but I am at a complete loss! Feel like I'm going to need to break out the old Windows brick-top (laptop from 2008) to try and edit the contracts there- but that is literally the last thing that I want to do.

TIA for any ideas/suggestions/assistance :)
 

throAU

macrumors 604
Feb 13, 2012
6,860
4,530
Perth, Western Australia
Suggestion: Spin up another clean copy of macOS inside of VMware Player and see if the problem occurs with the application in that.

Whilst you suspect it could be something basic - it could just be a plain old application bug in the release version. Or an artefact of the previous version's installation leftovers.
 
Comment

OhLookaSquirrel

macrumors newbie
Original poster
Oct 7, 2019
2
0
Australia
Suggestion: Spin up another clean copy of macOS inside of VMware Player and see if the problem occurs with the application in that.

Whilst you suspect it could be something basic - it could just be a plain old application bug in the release version. Or an artefact of the previous version's installation leftovers.

Thanks throAU for the suggest...
Google is telling me that there isn't a version of VMware Player for Mac?
 
Comment

mufflon

macrumors 6502
Sep 15, 2006
264
2
You can also try creating an additional account and see if the same problem persists there before going down the vmware path.
It's called VMWare Fusion on mac AFAIK.
 
  • Like
Reactions: throAU
Comment

throAU

macrumors 604
Feb 13, 2012
6,860
4,530
Perth, Western Australia
Thanks throAU for the suggest...
Google is telling me that there isn't a version of VMware Player for Mac?

Eval version of Fusion or Parallels then...

on PC (thought it was on mac as well), VMware player is free. Fusion however can be used as a 60 day (i think?) Trial which should be enough to test with.
 
Comment

hobowankenobi

macrumors 65832
Aug 27, 2015
1,501
509
on the land line mr. smith.
You can also use the free VirtualBox instead of Fusion....but either will be to run a separate OS. If you have an external HD handy, you could install a fresh OS on that and boot to it. All this assumes there is something uniquely wrong or misconfigured on your existing OS, and that booting to fresh OS would either work (proving you have an issue), or behave the same (likley an app issue).

It's too bad you are stuck with a very platform specific tool. But not much that you can do about it. Too bad they are not using something more web-based, like DocuSign or Adobe Sign. You mentioned Azure, which is Microsoft's cloud platform. I wonder if they could change permissions to let you edit there? If they could, they (you) would not need an app at all. I guess it must not be possible, or somebody would have done that by now.

If you can lay hands on a Windows license....you can always run a Win VM, just for this process. Easier than running an actual physical machine for a dedicated purpose like this.
 
Comment

RedTomato

macrumors 601
Mar 4, 2005
4,049
337
.. London ..
Looking at the list of things you've tried, you're not very technical. Most of the things you've listed as trying to solve your problem (various internet connection methods, saving to different places before installing) should make no difference at all.

Beta version worked fine, but release version doesn't.

Any chance of going back to the Beta and using that instead?

Are you running an anti-virus?

Did you do a macOS upgrade at some point?

Perhaps create a new macOS user on your MBP and install while logged in under that user?

As others have said, it's likely old files from the Beta install are still around and causing problems. If the app is hanging on 'Loading ...' then it's waiting for something to respond to it, could be another file or process or webpage.
  • Opening the app while logged into the MS online account (contract docs/templates will still open and are still editable)
  • Opening the app while logged out of the MS online account (contract docs/templates will still open and are still editable)
What's wrong with this?
 
Comment
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.