does AppleCare cover me if the ATV4 remote's glass surface is cracked?


brand

macrumors 601
Oct 3, 2006
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127.0.0.1
Cracked out of the box, yes.

Cracked because of user negligence, technically no but will probably still replace it anyway.
 

watermelonbook

macrumors regular
Original poster
Jan 31, 2014
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Cracked out of the box, yes.

Cracked because of user negligence, technically no but will probably still replace it anyway.
holy fancy Moses... I just saw the price for a replacement ATV4 remote... $79.99. So the remote is more than half the cost of my $149 ATV4 32gb? :(
 
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brand

macrumors 601
Oct 3, 2006
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holy fancy Moses... I just saw the price for a replacement ATV4 remote... $79.99. So the remote is more than half the cost of my $149 ATV4 32gb? :(
Part of the cost of your Apple TV is for the included remote. If you separate the cost of the remote then the 32GB Apple TV is $69. Over simplified of course.
 

watermelonbook

macrumors regular
Original poster
Jan 31, 2014
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Part of the cost of your Apple TV is for the included remote. If you separate the cost of the remote then the 32GB Apple TV is $69. Over simplified of course.
I did find plenty of places(INCLUDING AMAZON) that has screen protector for new ATV4's remote!!! :) Guess I should look into that first... better than nothing, right? :)
 

Runt888

macrumors 6502a
Nov 17, 2008
837
25
When I bought my AppleTV at the Apple Store I was told that they recommend getting AppleCare because the remotes will break if you drop them. So I'm guessing they will cover it (or the employee didn't know what he was talking about).
 
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watermelonbook

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Original poster
Jan 31, 2014
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When I bought my AppleTV at the Apple Store I was told that they recommend getting AppleCare because the remotes will break if you drop them. So I'm guessing they will cover it (or the employee didn't know what he was talking about).
I did an online chat tonight and the Apple rep told me "cracked remotes are not covered"
 
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watermelonbook

macrumors regular
Original poster
Jan 31, 2014
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That's nothing new.
I have not used Apple's online chat in a long time. When I did it yesterday, the rep on the other side of the chat had a very un-human quality to him or her.... can't say what it was, but I didn't feel like I was chatting to a real live human? :(
 

T5BRICK

macrumors G3
Aug 3, 2006
8,086
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I have not used Apple's online chat in a long time. When I did it yesterday, the rep on the other side of the chat had a very un-human quality to him or her.... can't say what it was, but I didn't feel like I was chatting to a real live human? :(
I've had good luck with their online chat, but their responses are very scripted. They probably have quite a few canned replies that they use.
 

mattopotamus

macrumors G5
Jun 12, 2012
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it is not applecare+, so it does not cover damage. Applecare only covers manufacture defects (US, i think the other countries are different).