does AppleCare cover me if the ATV4 remote's glass surface is cracked?

Discussion in 'Apple TV and Home Theater' started by watermelonbook, Nov 4, 2015.

  1. watermelonbook macrumors regular

    Joined:
    Jan 31, 2014
    #1
    does AppleCare cover me if the remote's glass surface is cracked?


    Thanks!
     
  2. brand macrumors 601

    brand

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    Oct 3, 2006
    Location:
    127.0.0.1
    #2
    Cracked out of the box, yes.

    Cracked because of user negligence, technically no but will probably still replace it anyway.
     
  3. watermelonbook thread starter macrumors regular

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    Jan 31, 2014
    #3
    holy fancy Moses... I just saw the price for a replacement ATV4 remote... $79.99. So the remote is more than half the cost of my $149 ATV4 32gb? :(
     
  4. brand macrumors 601

    brand

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    127.0.0.1
    #4
    Part of the cost of your Apple TV is for the included remote. If you separate the cost of the remote then the 32GB Apple TV is $69. Over simplified of course.
     
  5. Mac... nificent macrumors 6502

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    Nov 20, 2012
    #5

    If it's like their iPads/iPhones coverage then no.
     
  6. tromboneaholic macrumors 6502a

    tromboneaholic

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    Clearwater, FL
  7. watermelonbook thread starter macrumors regular

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    Jan 31, 2014
    #7
    I did find plenty of places(INCLUDING AMAZON) that has screen protector for new ATV4's remote!!! :) Guess I should look into that first... better than nothing, right? :)
     
  8. Runt888 macrumors 6502a

    Joined:
    Nov 17, 2008
    #8
    When I bought my AppleTV at the Apple Store I was told that they recommend getting AppleCare because the remotes will break if you drop them. So I'm guessing they will cover it (or the employee didn't know what he was talking about).
     
  9. watermelonbook thread starter macrumors regular

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    Jan 31, 2014
    #9
    I did an online chat tonight and the Apple rep told me "cracked remotes are not covered"
     
  10. T5BRICK macrumors 604

    T5BRICK

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    Location:
    Oregon
    #10
    That's nothing new.
     
  11. watermelonbook thread starter macrumors regular

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    Jan 31, 2014
    #11
    I have not used Apple's online chat in a long time. When I did it yesterday, the rep on the other side of the chat had a very un-human quality to him or her.... can't say what it was, but I didn't feel like I was chatting to a real live human? :(
     
  12. T5BRICK macrumors 604

    T5BRICK

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    Oregon
    #12
    I've had good luck with their online chat, but their responses are very scripted. They probably have quite a few canned replies that they use.
     
  13. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #13
    it is not applecare+, so it does not cover damage. Applecare only covers manufacture defects (US, i think the other countries are different).
     
  14. bigcahuna12c macrumors newbie

    bigcahuna12c

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    Aug 30, 2013
    #14

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