I have a black 64gb iphone 5, with no issues at all other than 1 dead pixel.
But it's in a very obvious place and it bugs the hell out of me.
Yesterday I went to the nearest apple store (40 miles away) to get it sorted.
When I got there, they looked at the screen and said it looks like dust and took the phone out the back to "try and remove it".
When they came back with it, they said no it's a dead pixel, and it needs to be replaced.
Turns out that just went on youtube and ran the stuck pixel fixer video for a couple of mins as they forgot to close the youtube app.
They didn't have any 64gb's in stock and they didn't have any screens either, so they ordered 1 for me.
Today I got a phone call, to say my new phone has arrived and I could go and collect it.
So I drove there again, they opened a white box, and took out this handset, it had 2 nasty scratches on it (which my phone doesn't have).
So I said I wasn't happy with that handset, they guy said fine, we haven't got anymore so will have to order you another 1.
I said i'm not being funny but by the time I get home that will be 160 miles i've driven for nothing, it wouldn't be so bad but the cost of fuel isn't cheap in the uk at the moment, and if I have to go back again thats another 80 miles round trip.
So I said can't you just swap the screens over, as I don't need a replacement handset, just the screen swapping for a good one.
They refused and said they can't do that, as they then can't exchange that handset with someone else that "wouldn't care about cosmetic damage".
I refused the handset and told them not to bother ordering me another, and rang applecare instead.
Waiting for a call back tomorrow now to see what they can do about it.