Double Check Your AT&T Bill This Month

Discussion in 'iPhone' started by TWO2SEVEN, Oct 13, 2012.

  1. TWO2SEVEN macrumors 68040

    TWO2SEVEN

    Joined:
    Jun 27, 2010
    Location:
    Plano, TX
    #1
    I just noticed my bill was higher (more than double) than it has been for about 5 years.

    AT&T charged me three upgrade fees. I only have (and have ever had) one line on my account.

    The first was charged 9/14 (ordered iPhone online)
    The second was 9/22 (activated iPhone over the phone)
    The 9/22 charged was credited back to me the same day.
    The third was on 10/1 (after I had done an online chat that resulted in AT&T waiving my upgrade fee).

    My bill is now showing $72.00 in upgrade fees.

    I am on the phone with CS now. I will update with the result.
     
  2. jplusc macrumors 6502a

    Joined:
    Jul 5, 2010
    #2
    Yeah I got hot with 2 upgrade fees since I had to have my phone swapped out. I'll be calling CS as well.
     
  3. TWO2SEVEN thread starter macrumors 68040

    TWO2SEVEN

    Joined:
    Jun 27, 2010
    Location:
    Plano, TX
    #3
    She waived the "extra" fee, but now I am having trouble getting her to honor the original waive that was noted on my account but never went through (according to the CS rep).

    I also found out that the iPhone5 plan is $4 more than the iPhone4. No big deal, I just wasn't ever informed.
     
  4. erratikmind macrumors 6502a

    erratikmind

    Joined:
    Apr 2, 2009
    Location:
    S.F./Las Vegas
    #4
    I called AT&T the following Saturday morning after I received our 2 iP5s. I had asked them to waive any upcoming upgrade fees. They credited my account some $80.70 and sent me a confirmation text and an e-mail, which noted the changes.

    This past week, I paid my AT&T bill. Everything was as it was prior. However, I will be keeping an eye on the next billing period's statement.
     
  5. TWO2SEVEN thread starter macrumors 68040

    TWO2SEVEN

    Joined:
    Jun 27, 2010
    Location:
    Plano, TX
    #5
    She was able to go in and credit me for all three charges. Online is still showing one of them, but it will take overnight to reset.

    I will say that the CS was VERY nice and helpful, which hasn't always been my experience with AT&T.
     
  6. McGiord macrumors 601

    McGiord

    Joined:
    Oct 5, 2003
    Location:
    Dark Castle
  7. TWO2SEVEN thread starter macrumors 68040

    TWO2SEVEN

    Joined:
    Jun 27, 2010
    Location:
    Plano, TX
    #7
    I guess I'll see if it worked when I pay my bill tomorrow.
     
  8. mrtune macrumors 6502a

    Joined:
    Jun 23, 2007
    #8
    Happened to me. Upgrade 2 phones and got 3 upgrade charges. Call them up and they waved all the charges. :)
     
  9. realeric macrumors 6502a

    realeric

    Joined:
    Jun 19, 2009
    Location:
    United States
    #9
    AT&T waived activation fees in 2008,2009,2010,2011 as a FAN discount but charged $36 this year. WTF. I called them today and they credited $39.94 including tax to my account.
     
  10. hendooman macrumors newbie

    Joined:
    Sep 30, 2012
    Location:
    KC
    #10
    On the family plan we had four upgrade fees and two phones, go figure. But as soon as I called they took case of to and credited the original upgrade free, so free upgrade. Dude said he had done that a ton already with people that upgraded via pre order.
     

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