Dropped iPad and now WiFi won’t turn on (greyed out)

Discussion in 'iPad' started by RickCMC, Oct 14, 2018.

  1. RickCMC macrumors member

    Sep 13, 2018
    Should I assume the WiFi antenna and/or components are damaged? I’ve tried resetting network settings and even restoring iPad as new but WiFi will not turn on. When I try to toggle on WiFi it won’t do anything. Any suggestions? Can you get the WiFi antenna repaired?
  2. ericwn macrumors 68020

    Apr 24, 2016
    Apple will probably have one specific service charge for these kind of things. Best to reach out to them right away.
  3. Funsize93 macrumors regular


    May 23, 2018
    Are you still within warranty? If yes, and there are no signs of damage I would take it into the store and play stupid "I have no idea what has happened. No, i have never dropped my device" If you admit to accidental damage it will void your warranty. If you are outside of warranty, service will be at a cost regardless.
  4. akash.nu macrumors 604


    May 26, 2016
    This is pointless as apple store employees deal with such people everyday. They’ll open the iPad and if damage can be seen then they’ll charge you regardless.
  5. Hater macrumors 6502a


    Sep 20, 2017
    Edinburgh, Scotland
    Had the exact same issue with a 5C that I dropped back in the day.

    Yep, feigned as if I don't know what happened (It was right after iOS 9 was released, told them "I did the upgrade and the phone got really hot, I manually reset it but after it came back the WiFi stopped working") and they replaced it on the spot.

    Worth a try, iOS12 only just came out
  6. Funsize93 macrumors regular


    May 23, 2018
    If there is no impact point, you have a very good grounds to claim a hardware defect.
  7. norge macrumors member

    Apr 14, 2010
    First of all I think it would be fraud to try to get it repaired as a warranty repair if you have dropped it.

    Secondly, I don't think it is only the antennas, because then it most likely would looks like you have no or only minimal signal strength but not that the wifi is greyed out, this is much more likely a fault of the wifi chip/board.
  8. digitalcuriosity macrumors 6502

    Aug 6, 2015
  9. AppleHaterLover macrumors 68000

    Jun 15, 2018
    Go to the store and tell them it's not working anymore. Whether any damage or impact exceeds the parameters established by Apple for that specific device to withstand before breaking is up to them.

    This "being honest" stuff works better when you clearly caused catastrophic damage to the device (liquid immersion, screen is destroyed).

    If they don't repair and want to charge you $500, an indie repair shop will probably be able to do that repair for you for a good price.
  10. charlituna macrumors G3


    Jun 11, 2008
    Los Angeles, CA
    actually no the stores do NOT open iPads. never have. for some issues with some diagnostic test results they have to send it to one of their mail in centers and I suppose that location could tell if something was impact damaged.

    but in store, unless it's one of those situations, they would just swap the device and charge based on the warranty status and whether it's bent, cracked screen etc
    --- Post Merged, Oct 15, 2018 ---
    most store staff are likely wise to the whole "if they say they never dropped they totally dropped it". but for the sake of avoiding lawsuits the device has to have proven liquid exposure like rust inside, visible dents/bends or a totally cracked screen for it to be called 'damaged'. otherwise it's just about what the warranty status is.

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9 October 14, 2018