I have fallen off the path of rightousness and must confess my sins. Just bought a Dell Desktop system to integrate with an otherwise all Apple small office network (8 imac + Xserve). The Dell came about as one users required a Windows-only piece of software. Right out of the box, the Dell seemed to have a problem with either its keyboard or the ps/2 port that it was plugged into. Simply plugging a Mac USB keyboard in fixed this immediate problem. Here's where the fun began...I called Dell tech support and with no exaggeration it took half the morning of waiting and playing with the Dell phone tree to finally get to speak to someone in "Tech support". I explained the problem and the women on the other end literally didn't know the difference between a USB and ps/2 type port. Without hesitation she stated "I appologize, but I'm not technically trained". Damn, after waiting on hold for tech support for 2 hours, I guess I was expecting someone who's seen the back of a computer before. The best part came when she transferred me to someone who was "technically trained" and they recommended that I PURCHASE a new keyboard. This person went on to explain that the included keyboard and mouse are "FREE" with a new system purchase, so I never in fact actually paid anything for the defective keyboard I received. Huh? I demanded to speak to a supervisor, but haven't received a call back after 2 days of waiting. If there is anyone out there who is on the fence about purchasing a Dell vs Mac, please think about how much of your life your willing to invest in the frustrations that go along with the poor pc quality/poor tech support/ virii, pop-up windows, etc, etc, etc. I promise I won't make this mistake again!