Dumb move - need help!

Discussion in 'iPhone' started by clipper720, Sep 17, 2012.

  1. clipper720 macrumors newbie

    Sep 17, 2012
    My wife has had an iPhone 4 through AT&T for two years and was up for renewal, so I pre-ordered the iPhone 5 on the 14th through AT&T's site. On the 15th she told me she wanted to switch to Verizon because she gets crappy reception with AT&T at her office.

    Anyone have advice on how to get out of an AT&T preorder and get Verizon service or am I screwed??
  2. jester0723 macrumors regular

    Sep 6, 2011
    Call AT&T customer service and tell them you want to cancel the order.

    If it's too late you should be able to return it and just pay a small restocking fee. After the ATT deal is sorted, just contact Verizon and they'd be happy to help you port your number.
  3. clipper720 thread starter macrumors newbie

    Sep 17, 2012
    I tried contacting AT&T customer service, and they said they are unable to cancel any iPhone 5 preorders because i accepted the terms and conditions. Is that accurate, or did I just not push them hard enough?
  4. HowardSmith macrumors 6502a

    Sep 13, 2012
    Refuse delivery and it will be returned to AT&T. It may take a few weeks but they will credit you CC.
  5. Blorzoga macrumors 68030


    May 21, 2010
    I think you should have 30 days to cancel. Just refuse shipment. AT&T customer service is pretty sleazy. I downgraded from a $59.99 shared plan to a $39.99 individual plan and the guy tacked on a $20 unlimited messaging plan without even mentioning it. Just blatantly tried to rip me off. Luckily I looked at my account and saw "unlimited messaging" and called them to get it removed. Very sleazy.
  6. nostresshere macrumors 68030

    Dec 30, 2010
    If you do not open the package, there is no restocking fee.

    You may not be able to cancel the order right now, but you can cancel it later. It is in process, hence that answer.
  7. LetMeBlastU macrumors regular


    Jun 17, 2009
    Bay Area, CA
    you should be able to return
  8. ROLLTIDE1 macrumors 68000

    Sep 12, 2012
    I didn't think that you accepted the terms of service till after the package arrived and you called to activate it
  9. clipper720 thread starter macrumors newbie

    Sep 17, 2012
    Thanks for the help everyone! And to confirm, if I return the phone, I will still be able to get out of the AT&T contract without any termination fees because my original contract is outside of the two-year window?
  10. phinsup macrumors 6502


    Sep 19, 2008
    Las vegas
    You have at least 15 days to return it, no contract extension.

    I know your pain btw. I wasn't planning on upgrading at all, wife came home last week and said she either wanted to switch to Verizon or throw her phone in the trash.

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