Dust in camera

ajm222

macrumors 6502a
Original poster
Sep 19, 2012
841
107
Why does dust and debris always get into these smartphone camera housings? Had my phone a week and now there is a big piece of dust near the center of the camera within the housing. Wasn't there yesterday. Might have been inside the housing to begin with. But I swear that a piece of something always winds up inside the housing right in front of the lens on just about every smartphone i've ever had.
 

ronaldcastillo

macrumors 6502a
Oct 25, 2009
619
36
My iPhone 5 camera has a speck of dust inside the camera lens also. If I bring it into Apple, will the Genius Bar be able to just clean the inside of the lens? I don't want a replacement phone as my iPhone 5 is in perfect working condition.
 

ScottJ

macrumors regular
Mar 23, 2011
102
0
SoCal
My iPhone 5 camera has a speck of dust inside the camera lens also. If I bring it into Apple, will the Genius Bar be able to just clean the inside of the lens? I don't want a replacement phone as my iPhone 5 is in perfect working condition.
I had the same problem with my iPhone 5 with speck beneath the camera lens cover just outside the focal area. I took it to the Genius Bar at my nearby Apple store and they took it into the back, popped off the case, and removed the particle. It took about 20 minutes, but I was glad I didn't have to set up a new phone.
 

ronaldcastillo

macrumors 6502a
Oct 25, 2009
619
36
I had the same problem with my iPhone 5 with speck beneath the camera lens cover just outside the focal area. I took it to the Genius Bar at my nearby Apple store and they took it into the back, popped off the case, and removed the particle. It took about 20 minutes, but I was glad I didn't have to set up a new phone.
So they was able to take it to the back and clean it? I'll schedule an appointment to the genius bar soon. I hope they can do the same. Really wanna keep this phone.
 

ScottJ

macrumors regular
Mar 23, 2011
102
0
SoCal
So they was able to take it to the back and clean it? I'll schedule an appointment to the genius bar soon. I hope they can do the same. Really wanna keep this phone.
When you get to the store you might want to specifically mention that you'd prefer a repair rather than a replacement. Given all the people that are taking phones in to be replaced right now, they may assume that you want it replaced...
 

ronaldcastillo

macrumors 6502a
Oct 25, 2009
619
36
When you get to the store you might want to specifically mention that you'd prefer a repair rather than a replacement. Given all the people that are taking phones in to be replaced right now, they may assume that you want it replaced...
Brought it into an Apple Store and asked if they could clean it out. He asked all the other Genius staffs and also brought it to the back to ask if they could open it up. The guy told me that they can't open it yet and offered a replacement. Ended up not taking the replacement. I don't understand why they couldn't open it, it's the same exact screws and almost similar design as the iPhone 4S.

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You have nothing to lose. Good luck to you. I would not like exchanging my iP5, as well.
The Genius Bar couldn't open the phone up yet. Should I wait for a month or so to go back again? I'm guessing they weren't taught about repairing the iPhone 5 but to give replacements for now.
 

cperchard

macrumors 6502a
Jun 15, 2010
795
7
Brought it into an Apple Store and asked if they could clean it out. He asked all the other Genius staffs and also brought it to the back to ask if they could open it up. The guy told me that they can't open it yet and offered a replacement. Ended up not taking the replacement. I don't understand why they couldn't open it, it's the same exact screws and almost similar design as the iPhone 4S.

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The Genius Bar couldn't open the phone up yet. Should I wait for a month or so to go back again? I'm guessing they weren't taught about repairing the iPhone 5 but to give replacements for now.

They are all full of crap.....course you can open it up.....take it to any phone repair shop and they'll prob do it cheap if you'd really rather keep the phone, may cost like £10 or something (dunno about USA)
 

Godzirra

macrumors 6502
They are all full of crap.....course you can open it up.....take it to any phone repair shop and they'll prob do it cheap if you'd really rather keep the phone, may cost like £10 or something (dunno about USA)
Not necessarily full of crap, they might not have had the training yet, received the take apart guides or the tools for the job.

Just had a look at the guide we have and it could be a fiddly job, but we wouldn't know till we actually get our hands on a 5, as well as we haven't received the tools for the job yet, and Apple love their tools for the different jobs and machines. Also, there are no spares for the 5 yet, or that I can see.

Not all geniuses are qualified in opening iGadgets, Macs, etc, the same as we have to do courses for each new machine/OS, etc that comes out, to stay qualified.
 

cperchard

macrumors 6502a
Jun 15, 2010
795
7
Not necessarily full of crap, they might not have had the training yet, received the take apart guides or the tools for the job.

Just had a look at the guide we have and it could be a fiddly job, but we wouldn't know till we actually get our hands on a 5, as well as we haven't received the tools for the job yet, and Apple love their tools for the different jobs and machines. Also, there are no spares for the 5 yet, or that I can see.

Not all geniuses are qualified in opening iGadgets, Macs, etc, the same as we have to do courses for each new machine/OS, etc that comes out, to stay qualified.
I'm just bitter about Apple cos they wouldn't open my iPhone 4 to fix a Sim Tray issue i had.....2 different times i went in to speak to 2 different people, both said i had to buy an out of warranty replacement......£129 or something.....so i went down the local phone repairer.....an hour later of him fiddling with it he fixed it, and was good as new, charged me £10....happy days, hate the "geniuses".
 

Godzirra

macrumors 6502
I'm just bitter about Apple cos they wouldn't open my iPhone 4 to fix a Sim Tray issue i had.....2 different times i went in to speak to 2 different people, both said i had to buy an out of warranty replacement......£129 or something.....so i went down the local phone repairer.....an hour later of him fiddling with it he fixed it, and was good as new, charged me £10....happy days, hate the "geniuses".
Wasn't having a dig or anything mate, there are good and bad "geniuses", customer service reps, and all sorts out there.

I've been hacked off with them in the past as well, as well as others that i know of, and would rather do the job myself, than speak to some of them. And again, have had good experiences with them.
 

ronaldcastillo

macrumors 6502a
Oct 25, 2009
619
36
Not necessarily full of crap, they might not have had the training yet, received the take apart guides or the tools for the job.

Just had a look at the guide we have and it could be a fiddly job, but we wouldn't know till we actually get our hands on a 5, as well as we haven't received the tools for the job yet, and Apple love their tools for the different jobs and machines. Also, there are no spares for the 5 yet, or that I can see.

Not all geniuses are qualified in opening iGadgets, Macs, etc, the same as we have to do courses for each new machine/OS, etc that comes out, to stay qualified.
That's what I'm thinking. I'll just wait for a month or so and head back to the Genius Bar. He was asking the other workers if they can open it and they all said "No" so I'm guessing they haven't received the training yet.
 

ScottJ

macrumors regular
Mar 23, 2011
102
0
SoCal
That's what I'm thinking. I'll just wait for a month or so and head back to the Genius Bar. He was asking the other workers if they can open it and they all said "No" so I'm guessing they haven't received the training yet.
Wow! I didn't realize it was going to be such a problem. I went to the Apple Store in Thousand Oaks (Calif.) a week ago, and it appeared to be a fairly standard procedure for them.
 

ronaldcastillo

macrumors 6502a
Oct 25, 2009
619
36
Wow! I didn't realize it was going to be such a problem. I went to the Apple Store in Thousand Oaks (Calif.) a week ago, and it appeared to be a fairly standard procedure for them.
Brought it into an Apple Store again today. The guy said he'll take it to the back to clean it out. He said the phone is made differently and can't clean the camera part. Sucks how I'll be stuck with a dust that's visible behind in front of the lens.