Tuesday: call up AppleCare Australia (133-MAC) about the dust under the lens covering of my iPhone 5. The internets tells me it's a known issue. It appeared as a purple gash across photos I take/on the screen of the phone in camera apps, same place every time. Didn't see anything on the lens itself under a magnifying glass. When I thought about it more, I realised that the small dark smudge always in another place could also be a piece of dust. That has been there for months, and the internets agreed with me on that also being a piece of dust. Yesterday, ANZAC day, was a public holiday, but Apple's online tracking showed that my order was ready to be dispatched. It was sent out today [Friday] and arrived before midday. I posted back my old iPhone half an hour later, after resetting and wiping it and restoring stuff to my new phone from iCloud, and all if fine and dandy. Brilliant service from Apple Just thought I'd share my story.