Just after Christmas I put in an order for about £45 worth of records from e-vinyl.com. Two weeks after failing to hear anything, I sent an email to check what had happened, and asked to verify the address it had been sent to. It turned out that the guy said he's sent the records to my billing address (although I'm pretty sure I'd actually input my postal address). No matter, I thought - called my mum to find out if anything had been delivered. No, nothing had arrived. Contacted seller to tell him this and he said he'd have to wait to see if the records came back to him by return post. I told him that I'd give him until the end of Jan to see if they came back and then would expect him to do something to sort it out. He hasn't replied to my most recent emails. Actually, I've since looked up the regulations on this sort of thing and read up the following pages: http://www.euroconsumer.org.uk/index/your_rights/internet_shopping_index/mail_order_and_internet.htm http://www.consumerdirect.gov.uk/general/shop_home/fs_y01.shtml http://www.oft.gov.uk/Consumer/Your...line+shopping/If+things+go+wrong.htm#complain http://www.dti.gov.uk/consumers/fact-sheets/page24635.html The fourth link from the Department of Trade and Industry specifically says that: "According to the Sale and Supply of Goods to Consumer Regulations 2002 the goods remain at the seller’s risk until they are delivered to the consumer. Thus the supplier is liable should the goods not arrive" and continues that most European countries will have similar provisions. However, I have no idea about France, where this guy is based. Unfortunately I bought the goods by debit card rather than credit card, so claiming back from a third party isn't possible, as far as I'm aware. If anyone has any suggestions of what to do now, I'd be keen to hear them.