Exchange 6 Plus for a 6 AFTER 15 Days?

Mahler12x

macrumors regular
Original poster
Feb 6, 2008
241
31
California
So, I helped my mother-in-law pick out her iPhone, a 6 Plus, after she'd originally thought she'd wanted a 6. This was on the 20th. Well, after a couple weeks with it, she likes the large screen while she's around the house, but doesn't like using generally while out or at work. In short, she finally admitted to me she kinda wished she'd just gotten a 6. So, I feel responsible for nudging her to something she's not ultimately happy with.

She got it subsidized via AT&T and yes, it's past the 15 day return window. What options does she have?
 

Cojm

macrumors member
Sep 19, 2014
80
1
None, Apple cannot take the phone back and ATT has a 14 day return window, unless its 30.... call ATT.
 

bunnicula

macrumors 68040
Jul 23, 2008
3,795
773
None, Apple cannot take the phone back and ATT has a 14 day return window, unless its 30.... call ATT.
I'd call AT&T.

If your MIL is old enough, they might take pity. In fact, I'd just stop by and let her make sad eyes at the manager.
 

Mahler12x

macrumors regular
Original poster
Feb 6, 2008
241
31
California
I'd call AT&T.

If your MIL is old enough, they might take pity. In fact, I'd just stop by and let her make sad eyes at the manager.
Nah, she's not that old. So there's not even an option to buy out the phone, unlock it, then sell it when you're in a subsidized plan? I'm with TMobile so I'm not sure how AT&T does it.
 

deeddawg

macrumors G3
Jun 14, 2010
8,949
2,757
US
Certainly worthwhile to try for an exception from Apple and/or AT&T but I wouldn't hold your breath. Try ASAP though, every hour you wait probably decreases any chance you have. IMHO in-store is more likely to succeed than over the phone (just my opinion, I may be wrong).

If that doesn't work, then your option is to sell the 6+ as used (Gazella, Swappa, Craigslist, etc) and buy a 6 either new/no-contract or used from a trustworthy source (i.e. don't get scammed by someone who bought it on Next and will quit making payments). If you bought it on Next you should be able to pay it off and then get another phone on Next, unlock the 6+ and then sell it for more. May take a bit of time for all the pieces to work through. Don't think you can do that with a contract subsidy phone though without cancelling the account and losing the phone number.
 

Cojm

macrumors member
Sep 19, 2014
80
1
She got it from an Apple Store though. Would it matter?
Nope, Apple is constrained by the contracted return date by the carrier, Apple typically has a lax return policy, but with phones on contract it gets messy, you may be able to do an exchange, device for device, but Im not 100% sure.
 

Mahler12x

macrumors regular
Original poster
Feb 6, 2008
241
31
California
Nope, Apple is constrained by the contracted return date by the carrier, Apple typically has a lax return policy, but with phones on contract it gets messy, you may be able to do an exchange, device for device, but Im not 100% sure.
Wow, this is complicated. Im sure we're not the only ones in this position. Even if I were to buy it off her (I'm still looking to get one for myself and my wife) and she used the cash to buy a phone outright, would I be able to even get the original phone unlocked so I could use it? Probably not right?
 

Hustler1337

macrumors 68000
Dec 23, 2010
1,783
1,514
London, UK
I bought 2 additional iPhone 6's sim-free (off contract) from the Apple Store. Turned up on the second Friday after picking it up two Friday's earlier (on release day) to return the phones. The guy scanned my receipt and said it's apparently passed the 14 days, but he went and spoke to his manager and he got the authorisation to process the return, thankfully.

I almost had a heart attack as I wouldn't of had been able to get back over £1200. But yeh, it seems like Apple are pretty lax in terms of return periods, if you're over by a day (or maybe 2). But as you're on contract, it could be a bit more messy, seeing as your network provider are also involved.
 

ucfgrad93

macrumors P6
Aug 17, 2007
17,966
8,967
Colorado
Like others have said, if you are outside the return window it is a crap shoot. But you are better off trying it as soon as possible. Good luck.
 

bunnicula

macrumors 68040
Jul 23, 2008
3,795
773
Nah, she's not that old. So there's not even an option to buy out the phone, unlock it, then sell it when you're in a subsidized plan? I'm with TMobile so I'm not sure how AT&T does it.
Hmm... nope. AT&T won't help you if it was purchased at Apple.

I'd try my hand at returning it to Apple. They might be able to work you an arrangement of some sort as long as it isn't tied to the actual upgrade.

The other option is to sell that baby. The 6+ is in high demand. Sell phone, go buy MIL a 6.
 

Mahler12x

macrumors regular
Original poster
Feb 6, 2008
241
31
California
I bought 2 additional iPhone 6's sim-free (off contract) from the Apple Store. Turned up on the second Friday after picking it up two Friday's earlier (on release day) to return the phones. The guy scanned my receipt and said it's apparently passed the 14 days, but he went and spoke to his manager and he got the authorisation to process the return, thankfully.

I almost had a heart attack as I wouldn't of had been able to get back over £1200. But yeh, it seems like Apple are pretty lax in terms of return periods, if you're over by a day (or maybe 2). But as you're on contract, it could be a bit more messy, seeing as your network provider are also involved.
Well, I'll advise her to get in there today then. It's been 18 days. Yikes. Thanks for all the advice everyone!

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Hmm... nope. AT&T won't help you if it was purchased at Apple.

I'd try my hand at returning it to Apple. They might be able to work you an arrangement of some sort as long as it isn't tied to the actual upgrade.

The other option is to sell that baby. The 6+ is in high demand. Sell phone, go buy MIL a 6.
Problem is the buyer would want it unlocked most likely. I mean, I'd buy it from her for myself, but I'm on TMobile.
 

mdlooker

macrumors 65816
Mar 7, 2011
1,220
201
US
Hopefully, you can return it but if not, it shouldn't be that hard to sell it. Those 6 Plus's are a hot commodity right now.
 

Ramio

macrumors 6502a
Sep 13, 2011
919
2
Houston, TeXas
Honestly, I would take it in immediately and try my luck. Maybe they'll feel sympathy towards her and exchange it. Talk to the manager though. Don't waste your time with regular so called geniuses. Good luck.
 

thefredelement

macrumors 65816
Apr 10, 2012
1,142
559
New York
Well, I'll advise her to get in there today then. It's been 18 days. Yikes. Thanks for all the advice everyone!

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Problem is the buyer would want it unlocked most likely. I mean, I'd buy it from her for myself, but I'm on TMobile.
You can use that phone on TMobile.
 
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