Exchange defective iPhone 5 at Verizon store?

Discussion in 'iPhone' started by ProMod, Sep 24, 2012.

  1. ProMod macrumors 6502a

    Dec 29, 2005
    Has anyone had any luck exchanging a defective iPhone 5 at a corporate Verizon store? This was a pre-order made online through Verizon. The Verizon store is closer to me than the Apple Store, so I'm curious if I can try an exchange there.
  2. AFPoster macrumors 68000

    Jul 14, 2008
    Charlotte, NC
    If it's a pre-order through Verizon as you say and not Apple then yes you can exchange it at your local Verizon store.
  3. X5GEE macrumors newbie

    Jun 29, 2007
    We pre-ordered ours through Verizon. Had a small dent in mine and my wife had a 2 scratches. Verizon store told us it would be easier to get replacements through the Apple store. Called Apples customer service, locked in a genius appointment at our local Apple store and got new ones. Didn't take too long.

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