Exchange iPhone?

Discussion in 'iPhone' started by iphone joe, Oct 29, 2013.

  1. iphone joe macrumors regular

    iphone joe

    Joined:
    Feb 10, 2011
    Location:
    NY
    #1
    I want to return my iPhone and exchange it for one with more GB, Is this allowed?
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    When did you buy it?

    If you bought it an apple store you have 30 days. if from a carrier 14 days (at least here in the US). Be sure to bring your receipt as well.
     
  3. iphone joe thread starter macrumors regular

    iphone joe

    Joined:
    Feb 10, 2011
    Location:
    NY
    #3
    I bought it from my local Apple store a few days ago.
     
  4. Bear macrumors G3

    Joined:
    Jul 23, 2002
    Location:
    Sol III - Terra
    #4
    Are you sure it's 30 days bought from an Apple Store? I know for computers and accessories it is only 14 days.
     
  5. dlondon macrumors regular

    Joined:
    Sep 6, 2013
    #5
    The Apple Store receipt tells you the actual return date. It was 14 days for the iPhone I bought in London.

    I wasn't aware you could use the product. I returned mine (sealed) as I didn't want the space grey model (but it was the only one I could purchase). If I had known you could use the product, I may have tried using the space grey model to see how I got along with it.
     
  6. scorpio1973 macrumors 6502a

    Joined:
    Aug 5, 2009
    #6
    Yes, it's 30 days from the Apple store for a full refund, but only 14 days to reset the eligibility with your carrier.
     
  7. ABC5S macrumors 68040

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #7
    Positive....30 days for the iPhone phones and 14 days for iPads/Macbooks, etc.
     

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  8. dave420 macrumors 65816

    Joined:
    Jun 15, 2010
    #8
    Depending on the carrier days 15-30 are a bit of a gray area. I know with AT&T after 14 days your two year contract is in full effect, and your upgrade eligibility will not be reset if you return your phone, though I would think if you complain enough to the right people at AT&T you could get your upgrade back. I am not sure exactly how the exchange process works with all that.
     
  9. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #9
    Keep in mind that what you'll be doing is returning your old iPhone for a refund, and then purchasing a new iPhone (with more GB). If the store doesn't have the model you want (the one with more GB) in stock, that can put you in a weird situation.
     
  10. AAPLinc macrumors 65816

    Joined:
    Jul 27, 2012
    Location:
    Hollywood, CA
    #10
    Even though I swear its 30 days, when I went and exchanged my space gray 5S for silver, the genuis said "well good thing you are still in the two week return window", meanwhile I was just thinking to myself "isn't it 30 days?"
     
  11. ABC5S macrumors 68040

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #11
    If one buys it like OP did from the Apple store, its 30 days. If from a Carrier than its 14 days unless one lives in California and its 30 days again
     
  12. VanillaCracker macrumors 68030

    VanillaCracker

    Joined:
    Apr 11, 2013
    Location:
    Washington D.C.
    #12
    It's definitely only 14 days for your carrier - just dealt with that. I'm within 14 days, but I was told clearly about the policy
     
  13. dave420 macrumors 65816

    Joined:
    Jun 15, 2010
    #13
    I called my carrier (AT&T) with this exact question. They assured me that my two year contract was in effect after two weeks. I could return my device and get a refund from Apple, but the two year contract was in effect.
    I wasn't actually trying to return my device, but I was calling to inquire about the policy due to threads like this one. The guy I spoke to was very knowledgable, and he waved my activation fee and waved several other fees on my account.
     

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