Alright I know this has probably been posted, I tried using the search engine but nothing showed up answering my question. I have a black iPhone 5 and it has a loose lock button but its something that's been there since I got it. My questions are can you exchange it for another black iPhone 5, or does it have too be a white iPhone 5? Also how does the exchange work when you do it through calling Verizon? Do they put ahold onto a credit card? Etc.