Exchange through Verizon?

Discussion in 'iPhone' started by metzy25, Oct 1, 2012.

  1. metzy25, Oct 1, 2012
    Last edited: Oct 1, 2012

    metzy25 macrumors 65816


    May 7, 2011
    Alright I know this has probably been posted, I tried using the search engine but nothing showed up answering my question. I have a black iPhone 5 and it has a loose lock button but its something that's been there since I got it. My questions are can you exchange it for another black iPhone 5, or does it have too be a white iPhone 5? Also how does the exchange work when you do it through calling Verizon? Do they put ahold onto a credit card? Etc.
  2. dave006 Contributor


    Jul 3, 2008
    Just West of East
    Warranty exchanges are all covered by Apple. Normal process is to replace the exact model / color for the failing device.

    If you want to change the color / capacity then you will have to return the phone to the point of purchase and have them process a return and then purchased the device you really want. Note the carriers have different rules and time limits for returns / exchanges. Please check with you carrier for your specific situation.

  3. FierceDeityLink macrumors newbie

    Aug 28, 2006
    Call *611 and ask about changing color/capacity, but I know they can place an order for a replacement and charge you for it until the old one is returned.

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