Exchange via Verizon or Apple?

Discussion in 'iPhone' started by emtrey, Nov 10, 2011.

  1. emtrey macrumors member

    Dec 9, 2006
    Hi, all--

    I recently upgraded my family to iPhone 4S' (through Verizon) and while two of them work perfectly, the third (black 16GB) will periodically shut itself off and be non-responsive until I initiate a reset by holding the power and home buttons in. Sadly it keeps happening.

    Checking the Diagnostic report, I see it's getting several "panics" a day. I tried doing a fresh install/setting up as a new phone, but that ultimately didn't help anything.

    Poking around the forum, it appears that means it's a hardware problem and I need to exchange the phone. Based on experience, who should I initiate an exchange with? Would Verizon just send me to Apple or do I need to go through them since they're (Verizon) the ones I got the phones from? (I do have a local Apple Store.)

    I'm coming up on the end of my two week return/exchange period with Verizon, so quick replies would be very appreciated. Thanks!

  2. Carl G35c macrumors 6502

    Aug 14, 2008
    I believe they will just send you to Apple. I would contact your Verizon store to confirm
  3. njaremka macrumors 6502

    May 11, 2010
    it doesn't really matter where you go, but i would go through apple. if you have an apple store near by, they will likely be much more customer friendly and knowledgeable.
  4. FreakinEurekan macrumors 68040


    Sep 8, 2011
    Eureka Springs, Arkansas
    It's a warranty issue, so Apple is the appropriate venue for warranty exchanges/repairs.
  5. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
    Apple handles all warranty work, not the carrier.

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