Exchanging full retail iPhone for apple upgrade

Discussion in 'iPhone' started by lulla01, Sep 12, 2016.

  1. lulla01 macrumors 68020

    lulla01

    Joined:
    Jul 13, 2007
    Location:
    U.S
    #1
    Just a point and I would love to get some feedback from you guys.


    I ordered a full price IPhone 7 to be delivered to me. I plan on taking it into the store a week after launch and having them return it into inventory and have them re sell it to me via apple upgrade program. I did this due to being unable to get the phone I wanted via the apple upgrade program. Does anyone think this will be okay>?
     
  2. azure247 macrumors 6502

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    Sep 9, 2008
  3. SisterBlue22 macrumors 6502

    SisterBlue22

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    Apr 29, 2015
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    Arizona
    #3
    Yeah, lots of people did this last year. I'm also planning to do it this year as well.
     
  4. edlex macrumors 68000

    edlex

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    Apr 14, 2010
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    Miami
    #4
    Not a problem. At least it wasn't last year.
     
  5. lulla01 thread starter macrumors 68020

    lulla01

    Joined:
    Jul 13, 2007
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    U.S
    #5

    My thoughts were that I would wait a week or so for the rush to die down, when you guys did it you just brought the box back right? I mean you actually used the phone?
     
  6. PMehta macrumors regular

    Joined:
    Oct 30, 2012
    #6
    I've read that in some stores they don't sell you the phone that you returned 'cos their system won't allow them to sell the returned phone. It will be marked off as returned in their inventory and then that's that. I would call the store and confirm.
     
  7. mbpharoh macrumors member

    Joined:
    Sep 12, 2016
    #7
    This, i have heard the same thing as well.
     
  8. JayLenochiniMac macrumors G5

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    Nov 7, 2007
    Location:
    New Sanfrakota
    #8
    Likewise, could an existing IUP customer order a full retail iPhone then take it to the store to return their existing iPhone and continue the Upgrade Program on the new iPhone?

    Maybe it's a workaround if Apple doesn't clean up their act in screwing existing IUP customers with respect to the inventory?
     
  9. PMehta macrumors regular

    Joined:
    Oct 30, 2012
    #9
    I think doing that you run into the risk of the store not having any inventory of the phone you want.
     
  10. lulla01 thread starter macrumors 68020

    lulla01

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    Jul 13, 2007
    Location:
    U.S
    #10
    What risk, I'm exchanging the same phone I have I already have the one I want. They are just putting it back in inventory and re selling it.
     
  11. Satanic Goat macrumors regular

    Satanic Goat

    Joined:
    Aug 31, 2009
    #11
    I was queueing outside a store in the UK a few hours ago, and was sent home because they had no pluses. Store manager told me the quickest way to get on the upgrade program would be to purchase online, then bring it in for a refund and putting through the upgrade program, so I've ordered one to do exactly that!
     
  12. JayLenochiniMac macrumors G5

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    Nov 7, 2007
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    New Sanfrakota
    #12
    Except they don't do that. Apple has a policy of refurbishing returned iPhones even if they're returned still sealed in the box within the 14-day return period. They don't take any chance lest someone swaps it out and re-seals the box.

    What they meant is they may not have your specific model in the inventory to exchange.
     
  13. PMehta macrumors regular

    Joined:
    Oct 30, 2012
    #13
    I've read on one of the threads here that once the phone is checked of as returned in their inventory they're not allowed to resell the phone so you run the risk of returning the phone, not being able to buy it again and the store not having any phones in stock to sell to you. I would call the store and confirm that they'll be able to resell the phone to you.
     
  14. idealcheese macrumors member

    Joined:
    Sep 18, 2014
    #14
    I, too, was not able to enroll in the IUP when pre-ordering so I just ordered one outright. Then an IUP specialist at the Apple Store in SoHo told me I can bring in my iPhone 7 once I get it (October, ugh) and do a return/repurchase of the same exact phone with enrollment, which is what I plan on doing.
     
  15. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #15
    But they do not have to resell to you. It might take 24hrs for it to get back in their system before they can sell again
     
  16. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #16
    Apple has a policy of refurbishing all returned iPhones, including those returned within the 14-day period still sealed, for the aforementioned reason. They won't put it back in the system to re-sell. It may sound extreme, but they don't take any chance.

    The exception (if permitted depending on the circumstance like under the IUP plan) is if it involves returning and re-purchasing the customer's own iPhone on the spot.
     

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