Exchanging iPhone 6 Plus for an iPhone 6 (Apple.com order)

Discussion in 'iPhone' started by mr99, Sep 21, 2014.

  1. mr99 macrumors 6502a

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    Jan 8, 2014
    #1
    I ordered my iPhone 6 Plus on Apple.com and want to exchange it for an iPhone 6. My Apple store is 2 hours away so I was wondering if I would be able to exchange it at my local AT&T store or if I absolutely have to do it at an Apple store?
     
  2. bmms8 macrumors 68020

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  3. mr99 thread starter macrumors 6502a

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    #3
    That's what I'll likely do but would really like to exchange at my local ATT to get it done instead of waiting, couldn't find the answer on the forums.
     
  4. Shasta McNasty macrumors 6502a

    Shasta McNasty

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    #4
    It would have to be done at an actual Apple Store, or mailed to them as stated.
     
  5. Steviejobz macrumors 68000

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    #5
    Do orders at an AT&T store have to be returned to AT&T or can I exchange at at Apple store? AT&T doesn't have as much stock.
     
  6. mr99 thread starter macrumors 6502a

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    #6
    :( It is really far to my Apple store.
     
  7. bmms8 macrumors 68020

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    Dec 19, 2007
    #7
    Exchanging is not the same as returning so it depends what you want to do. If you want to return your phone you'll have to do so at ATT.

    If you want to exchange because of a warranty issue then you can do so at apple. You cannot exchange for any other reason at apple.

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    Pay for a 6 outright and get it mailed to you, and return yours via mail as well. Thats your best bet
     
  8. mr99 thread starter macrumors 6502a

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    #8
    Well I bought it on an upgrade so buying outright is a delta $600+ that i'm not willing to do.
     
  9. edlex macrumors 68000

    edlex

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    #9
    I thought orders done through apple online couldn't be returned or exchanged at an apple store.
     
  10. Blorzoga macrumors 68030

    Blorzoga

    Joined:
    May 21, 2010
    #10
    No, orders done through the Apple online store can be returned or exchanged at an Apple Store. I can confirm this because I did it yesterday.

    It wouldn't surprise me that AT&T won't take an exchange for an Apple online purchase, but I would bet that vice versa would be possible.
     
  11. bmms8 macrumors 68020

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    #11
    Your only option would be to go to the apple store. The only other option is to sell your current phone in the marketplace and get a 6 off the boards, or sell/buy anywhere for that matter.
     
  12. Blorzoga macrumors 68030

    Blorzoga

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    May 21, 2010
    #12
    Maybe if you initiate a return, that will cancel your upgrade and reestablish it to be used on the new phine. You may have to get someone on the phone, though.
     
  13. mr99 thread starter macrumors 6502a

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    Jan 8, 2014
    #13
    So, nobody has a decisive answer if I try to exchange it at a local ATT store. Has anyone tried?
     
  14. bmms8 macrumors 68020

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    #14
    They can certainly do that, but i do think it'll take a few days iirc.

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    Sir, you can not...
     
  15. plastus macrumors newbie

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    Jun 19, 2009
    #15
    I'd like to piggy-back on this question. Does anyone know if I can go into an Apple store to exchange my 6+ for a 6 of the same capacity without issue? Do I need to first return it and then wait until upgrade eligibility is restored on my AT&T account?
     
  16. bmms8 macrumors 68020

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    #16
    If purchased from apple you should be able to do so without a problem.
     
  17. mr99 thread starter macrumors 6502a

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    Jan 8, 2014
    #17
    Cool that's precisely what I want to do. Now...I see that they have stock at my closest store of the device I want but fear they would run out by the time I get there. Do they have a separate stock for exchanges like this or do they use their "standard" stock for exchanges?
     
  18. Steviejobz macrumors 68000

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    SoCal
    #18
    The upgrade is no issue. They will exchange it right there.
     
  19. Blorzoga macrumors 68030

    Blorzoga

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    May 21, 2010
    #19
    Why don't you call the AT&T store, rather than asking people on here? Might be a little quicker and you'll get the "decisive" answer you're seeking.

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    Be prepared to wait in line. The scalpers will be clogging the lines for weeks, until the phone is released in China.
     
  20. mr99 thread starter macrumors 6502a

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    #20

    Because they are not open yet. That's why.
     
  21. Blorzoga macrumors 68030

    Blorzoga

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    #21
    Have a little patience.
     
  22. mr99 thread starter macrumors 6502a

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    #22

    Thanks.
     
  23. whirldy macrumors regular

    whirldy

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    #23
    Also... the advantage of buying an iPhone via Apple gives you 30 days return vs. Atts 14 days.
     
  24. iVegas macrumors 6502

    iVegas

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    Nov 16, 2013
    #24
    iPhones purchased from Apples online store must be mailed back to Apple.


    "Note: An iPhone purchased on the Apple Online Store is ineligible for return to an Apple Retail Store."

    http://store.apple.com/us/help/returns_refund

    I really doubt you can do an exchange at Att. It would be like buying a tv at Best Buy and trying to exchange it Walmart.
     
  25. Shadowbech macrumors 68040

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    Oct 18, 2011
    Location:
    Planet iPhone
    #25
    I believe apple Changed the return policy for the iPhone. It is no longer 30 days. It isn14 days if I'm not mistaken.
     

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