External hard drive not showing up after Macbook restored to factory settings

Discussion in 'Mac Basics and Help' started by 346546463, Feb 27, 2016.

  1. 346546463 macrumors newbie

    346546463

    Joined:
    Feb 27, 2016
    #1
    Help!

    My Macbook Pro was restored to factory settings at the Apple Store as it had a few problems. This was fine because i had backed up all my data using an external hard drive with time machine.

    However I plug in my external hard drive to put all of my files back on my laptop, but the hard drive doesn't show up on the desktop or finder. It does show up in Disk Utility but it says I have no files on it. I defiantly backed it up the previous day, there should be over 300 gb on it. I plugged it into a PC to see if it works on there but it didn't show up on windows either.

    The only thing i thought it could be is the Partition format for the external hard drive is Mac OS Extended and the Mac hard drive is Mac OS Extended. Could this be the problem?

    Any help would be much appreciated!
     
  2. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #2
    The external drive format should not be an issue. If you had the wrong format the original Time Machine backup would not have worked. What exactly do you see when you look at the drive in Disk Utility? Can you select the drive in Disk Utility then maybe post a screenshot for us to see? Does Disk Utility show that there is data on there?
     
  3. CoastalOR macrumors 68000

    CoastalOR

    Joined:
    Jan 19, 2015
    Location:
    Oregon, USA
    #3
    OP: Since you Mac was reset, check your Finder>Preferences>General and verify that "External disks" is checked under "Show these items on the desktop:".
     
  4. 346546463 thread starter macrumors newbie

    346546463

    Joined:
    Feb 27, 2016
    #4

    Thanks for your reply.

    I have sent to MacBook and hard drive to a computer shop for them to have a look at it so don't have it on me at the moment. When I updated to Yosemite a while back, it automatically encrypted my laptop and I didn't turn it off because I thought it would keep my files safe. Now that the external hard drive is broken, apparently there is no way of getting the data back because it was encrypted. On disk utility it said that it could not be mounted. The disk shows there is no data on there, do you think this means it has somehow been wiped?

    Thanks
     
  5. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #5
    From what you are describing, it does not sound like you did anything to cause this. It sounds more like the drive just up and died.
     
  6. komatsu macrumors 6502

    Joined:
    Sep 19, 2010
    #6
    Where they not able to tell you there and then?

    For your sake, I hope they are not going to make a huge song and dance over what could be a very simple issue.
     
  7. 346546463 thread starter macrumors newbie

    346546463

    Joined:
    Feb 27, 2016
    #7
    I hope so too. They are saying that the hard drive is dead, and because the computer was encrypted when backed up they are unable to retrieve the data. It's annoying since the only reason I kept the encryption on when updated to Yeosmite was to protect the files!
     
  8. komatsu macrumors 6502

    Joined:
    Sep 19, 2010
    #8
    ok, can find out what sort of failure it has experienced?
     
  9. 346546463 thread starter macrumors newbie

    346546463

    Joined:
    Feb 27, 2016
    #9
    I think it's just corrupted. It has been working fine up until now though, I have never had any problems with it before.
     

Share This Page