iPad Face ID broken on 12.9" iPad Pro 2018

Discussion in 'iOS 13' started by JoeTomasone, Jun 13, 2019 at 8:28 AM.

  1. JoeTomasone macrumors 6502a

    Joined:
    Aug 8, 2014
    #1
    So I took the plunge and installed B1 last night. Had to restore from an iTunes backup, and as I went through the process of setting the iPad up, it wanted to set up Face ID. Problem is, it doesn't work. When you are supposed to center your face in the frame, the camera is seemingly not active (I never see my face), and it times out quickly with a message saying that "Face ID is not available. Try setting up Face ID later."

    I've hard rebooted, the camera works otherwise, but still can't set up Face ID.

    Anyone seen this? I tried searching to see if anyone had this issue, but didn't find anything.


    [​IMG]
     
  2. T-Bob macrumors 6502a

    T-Bob

    Joined:
    Oct 23, 2013
    #2
    Works fine here, perhaps try wiping and start clean or revert to 12.
     
  3. dcp10 macrumors 6502

    Joined:
    Jul 30, 2010
  4. J.Appleseed macrumors 6502

    J.Appleseed

    Joined:
    May 27, 2012
    Location:
    The Netherlands
    #4
    Have you installed the iOS 13 beta using iTunes on Windows? I've heard from several people that that breaks FaceID.
     
  5. JoeTomasone thread starter macrumors 6502a

    Joined:
    Aug 8, 2014
    #5
    Nope - with idevicerestore. I’ll try again with 3UTools I guess.
     
  6. dcp10 macrumors 6502

    Joined:
    Jul 30, 2010
    #6
    The Face ID problem is a known issue with that method. 3UTools is a quick and easy fix
     
  7. JoeTomasone thread starter macrumors 6502a

    Joined:
    Aug 8, 2014
    #7
    And that did indeed fix it. Thanks!
     

Share This Page

6 June 13, 2019