iPhone X Face ID to approve family sharing requests from kids on iPhone X

Discussion in 'iPhone' started by bogie66, Nov 6, 2017.

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  1. bogie66 macrumors member

    bogie66

    Joined:
    Mar 8, 2011
    #1
    Can anyone else use Face ID to approve app store purchase requests from their family? It's making me put in my iTunes password every time. I have Face ID setup for iTunes and the app store.
     
  2. jocko214 macrumors newbie

    Joined:
    Nov 6, 2017
    #2
    Nope, doesn’t work for me. Can’t get the double tap to work to activate the Face ID. Works in every other app, without any action required.
     
  3. bogie66 thread starter macrumors member

    bogie66

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    Mar 8, 2011
    #3
    It doesn't even ask me to approve with face id, just pops up with the password screen.
     
  4. jocko214 macrumors newbie

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    Nov 6, 2017
    #4
    Did you go to Settings -> Face ID & Passcode , then toggle on iTunes & App Store ? This brings up the double tap for Face ID option. That option does not work for me.
     
  5. chrissuth macrumors member

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    Jun 11, 2015
    #5
    You need to double tap the lock button which works like Apple Pay
     
  6. AppleZombie macrumors 6502a

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    SoCal
  7. kerrikins macrumors 65816

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    Sep 22, 2012
    #7
    Mine didn't work at first, but then one time it prompted me to put in the password to enable it. After that it's scanned my face every time.
     
  8. bogie66 thread starter macrumors member

    bogie66

    Joined:
    Mar 8, 2011
    #8
    It did ask for that the first time, but still, every time I try to approve an app store purchase that my son is trying to make, it makes me put in my password. If I try to buy an app in the app store it will scan my face and have me double tap the side button to complete the purchase.
     
  9. N54TT macrumors regular

    Joined:
    Nov 6, 2013
    #9
    I’ve noticed the same thing when my daughters are asking for apps. I think I had to put the password in twice so far....with no option to ask me to use Face ID. I remember with finger Id I had gotten a prompt whether to use finger Id for app purchases. Maybe you have to double press the wake button? I haven’t tried that.
     
  10. animepunk2103 macrumors newbie

    animepunk2103

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    Eddyville, KY
    #10
  11. Newtons Apple macrumors Core

    Newtons Apple

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  12. csurfr, Nov 7, 2017
    Last edited: Nov 7, 2017

    csurfr macrumors 68020

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    Seattle, WA
    #12
    Any time I try to download an app that has in-app purchases or has a cost associated with it, I get an animated "double click the side button to use Face ID" and then it scans and installs.

    Are you specifically talking about approving purchases for other users via a family share or in general?
     
  13. animepunk2103 macrumors newbie

    animepunk2103

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    Sep 12, 2014
    Location:
    Eddyville, KY
    #13
    Yes I am trying to approve app download requests from my daughter. Before I was able to use touch ID to approve now with iPhone X it makes me enter my iTunes password everytime. Doesn't even pop up with the double click the side button prompt.
     
  14. bogie66 thread starter macrumors member

    bogie66

    Joined:
    Mar 8, 2011
    #14
    Same with me, they are free apps, with touch ID, I would just approve the app, then use touch ID to authorize the purchase. Now I approve, then it asks for my iTunes password, no option for face ID and double press of side button to approve. I have even toggled the face ID settings for iTunes off then on again to see if that would help, but it didn't.
     
  15. Donoghan macrumors regular

    Donoghan

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    Aug 25, 2008
    Location:
    Atlanta, GA
    #15
    Having the same issue here. Have to enter my password each time one of the kids sends a request for an app.
     
  16. GadgetGeek407 macrumors 6502a

    Joined:
    Mar 26, 2009
    Location:
    florida
    #16
    with face ID on in app store it asks to double tap which I kept tapping the screen then turned it off
     
  17. Ronin47 macrumors newbie

    Ronin47

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    Nov 15, 2017
    #17
    Same problem here.
    Can’t approve with Face ID a purchase made by family member ( under family sharing )
     
  18. N54TT macrumors regular

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    Nov 6, 2013
    #18
    Had anyone reported the bug? I submitted it online. Wonder if they even know about it.
     
  19. urkel macrumors 68030

    Joined:
    Nov 3, 2008
    #19
    Not even an Animoji can portray the sadness I feel when I purchase something from iTunes and have my Thumb (or Face) ready to pay only to see.... "Enter Password". Argh.
     
  20. SisterBlue22 macrumors 6502a

    SisterBlue22

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    Apr 29, 2015
    Location:
    Arizona
    #20
    You don't double tap the screen...you double click the side button.
     
  21. Wims macrumors newbie

    Joined:
    Nov 15, 2017
    #21
    Same here. Face ID does not work for family purchase approval. I only have the option to enter the Apple ID password.
    Where to report this to Apple so they are aware?
     
  22. bogie66 thread starter macrumors member

    bogie66

    Joined:
    Mar 8, 2011
    #22
    I have also reported it, I recall the same thing happening with Touch ID not working for family purchases on my iPhone 6s plus at one point. I can't remember if it was iOS 10 or not.
     
  23. tba1234 macrumors newbie

    Joined:
    Nov 17, 2017
    #23

    I have same issue....my face id works for apple pay, app purchase but NOT for approving my kids app requests. APPLE PLEASE FIX ASAP!
     
  24. tarheels94 macrumors newbie

    tarheels94

    Joined:
    Nov 19, 2017
    #24
    8BCBA4EA-3192-40C5-ABA0-734A977B228E.png
    apple working to fix, found this in apple support:
     
  25. zettester macrumors newbie

    Joined:
    Nov 20, 2017
    #25
    .

    Thank you so much SisterBlue22! I was on with Apple support for over two hours and was switched to a top tech. U actually helped me while he was away trying to figure out the problem. I wish the screen would say "Double Click on the side button to install" would help old people like me tremendously! lol. Thanks again!
     

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54 November 6, 2017