Mine also won’t unlocked when wearing a mask. I wear a mask 5-days a week all day at work. I may need to give it more time, but before I switched to my se, my 11 pro didn’t recognize my face either with a mask on.
Mine doesn't recognize me with a face mask, but glasses or sunglasses (polarized) are never a problem. When my hair is wet and my bangs are not showing my phone sometimes have problems recognizing me.
My co-workers iPhone 11 doesn't recognize her with make-up on. 😅
I forgot to add I have the iPhone 11.