Factory unlocked iPhone 4S now locked after genius bar repair.

Discussion in 'iPhone' started by ahfu25, May 15, 2012.

  1. ahfu25 macrumors 6502a

    Joined:
    Dec 28, 2009
    #1
    So I purchased a factory unlocked iPhone 4S at the 5th ave store in New York. A couple weeks ago it was replaced at the genius bar as it wasn't turning on at all. I repeatedly told the genius bar clerk that it's an unlocked iPhone, purchased there at apple and they assured me it is unlocked. So today I put in a prepaid tmobile micro sim and I come to find out its locked! Called up apple, explained what happened and they tell me to call AT&T. Any one dealing with this kind of situation? I still have my original receipt that says "Unlocked" and also the receipt given to me at the genius bar. I called apple again and they confirmed that the iPhone is indeed Locked to AT&T. They said when I activate the phone with my AT&T sim it will automatically lock it to AT&T. They also suggested that I activate my next unlocked iPhone with a tmobile sim or any international sim. I'm pissed off at the moment because AT&T refuses to unlock my iPhone and Im way past my 30 day return window.
     
  2. TheNewDude macrumors 6502a

    Joined:
    Mar 17, 2010
    #2
    I'd go back to the Apple store and talk to the Genius bar.
    They should be the ones handling the issue since it started there.
     
  3. Diode macrumors 68020

    Diode

    Joined:
    Apr 15, 2004
    Location:
    Washington DC
    #3
    I would take it back to the genius bar with your receipt and explain what happened.

    They have the ability to unlock phones and apparently forgot to. Once a phone is properly unlocked it doesn't matter if you put an AT&T sim in or not. It won't "relock."
     
  4. MaxBurn macrumors 65816

    MaxBurn

    Joined:
    Nov 25, 2010
    #4
  5. Troneas macrumors 65816

    Troneas

    Joined:
    Oct 26, 2011
    Location:
    At the alternatives section.
  6. ahfu25 thread starter macrumors 6502a

    Joined:
    Dec 28, 2009
    #6
    I purchased it at an apple store at full retail cost of 749.99 for a white iPhone 4S 32gb. Big difference between buying from AT&T at subsidized price of 199.99 my friend. I think I know the difference..lol...even on my receipt it says UNLOCKED>>> Read again..
     
  7. Roessnakhan macrumors 68040

    Roessnakhan

    Joined:
    Sep 16, 2007
    Location:
    ABQ
    #7
    Have you tried contacting AT&T? If they see the phone is off contract you can provide your IMEI # and they should unlock it. If that doesn't work I'd try returning to the Apple Store with your receipt.
     
  8. ahfu25 thread starter macrumors 6502a

    Joined:
    Dec 28, 2009
    #8
    Yes! And they couldn't unlock it for me
     
  9. trungthiendo macrumors regular

    Joined:
    Feb 15, 2008
    #9
    Mine was a subsidized unlock and can feel ur frustration

    i think apple needs to research into this issue and educate their staff on the situation so they don't let this happen in the future.

    i would bring back all the paperwork to an applestore, and have them resolve it.

    and try to bring with you a tmobile sim or any sim that's not att based. then test it out thoroughly before you leave.
     
  10. ahfu25 thread starter macrumors 6502a

    Joined:
    Dec 28, 2009
    #10
    Is imei.info reliable? I put in my imei and it says I have a iPhone 4 not 4S..lol
     
  11. Roessnakhan macrumors 68040

    Roessnakhan

    Joined:
    Sep 16, 2007
    Location:
    ABQ
    #11
  12. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #12
    I agree.
    AT&T has nothing to do with it.
    You bought a factory unlocked iphone and was mistakenly given an AT&T locked 4S.
     
  13. ahfu25 thread starter macrumors 6502a

    Joined:
    Dec 28, 2009
    #13
    Another thing I noticed..oh boy....When I dial 611 it tells me I have to contact my service provider directly...weird

    ----------

    Yeah I checked it out and it said what it was supposed to
     
  14. Shadowbech macrumors 68030

    Joined:
    Oct 18, 2011
    #14
    As one mentioned, to go to Settings > General, if you see Siri, then you have a 4S, if there is no Siri, then it's a 4 (assuming it's not jailbroken). If you had a 4S and Genius replaced it with a 4. I'd take it back, if you have a proof that you had a 4S, bring that as well.
     
  15. ahfu25 thread starter macrumors 6502a

    Joined:
    Dec 28, 2009
    #15
    Just got my phone swapped out as they realized that they did give me an AT&T locked iPhone 4S. Only thing is its on 5.1 so I have to patiently wait for a jb if it comes out for 5.1.....but 611 still doesn't connect me direct to AT&T...lol...weird issue that must be on att side.
     
  16. sviato macrumors 68020

    sviato

    Joined:
    Oct 27, 2010
    Location:
    HR 9038 A
    #16
    pod2g said a 5.1.1 jb is coming in a few weeks, so you won't have to wait that long :p good to hear Apple resolved your issue
     
  17. ahfu25 thread starter macrumors 6502a

    Joined:
    Dec 28, 2009
    #17
    Yeah me too. I never had any issues at the genius bar honestly. They were polite, apologetic and I was there for no more than 10 minutes.
     
  18. rehan7787 macrumors newbie

    Joined:
    May 4, 2012
    #18
    You can unlock it. Just chat or call AT&T. Tell them u have receipt and want to email it. Since it is full retail price u will get it. Also if anybody wants to check imei status, let me know. If im online I can provide instant. And yeah, it is free if cost.
     

Share This Page