Finally convinced parents to buy iMac – any suggestions to ease the switch?

Discussion in 'iMac' started by winston1236, Feb 6, 2015.

  1. winston1236 macrumors 68000

    Joined:
    Dec 13, 2010
    #1
    Like the title says I was finally able to get my parents to buy an iMac after the last of their terrible Windows machines died off.

    I work professionally using a Mac so I'm an expert but they've never used one before and I can only go to their house for one day to help with setup. Anyone have any thoughts on the best way to teach OSX to two people who have never touched it? I'm really trying to avoid having them get frustrated with the new system and we all know expertise comes with time and use. Thanks in advance amigos.
     
  2. Weaselboy Moderator

    Weaselboy

    Staff Member

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    California
    #2
    https://www.apple.com/support/macbasics/pctomac/

    Set them up with this link on the Desktop or in the Dock and have them go through the videos etc. Apple has on the site for PC "switchers." If they are comfortable at all with Windows, this site will explain about all they need to know to do the same things on their new Mac.
     
  3. AppleFan360 macrumors 68020

    Joined:
    Jan 26, 2008
    #3
    I had the same situation with my 84 year old dad. The easiest thing to do is just set yourself up as their tech support. Load up a free program called TeamViewer on both your machine and theirs. Using FaceTime and TeamViewer, you can assist them in just about anything.
     
  4. winston1236 thread starter macrumors 68000

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    Dec 13, 2010
  5. BrianBaughn macrumors 601

    BrianBaughn

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    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #5
    Those are good suggestions.

    One bit of advice comes to mind right away. If they're accustomed to using web mail with Yahoo, Gmail or whatever don't try to make them change to the Mail client!
     
  6. jdiamond macrumors 6502

    Joined:
    Dec 17, 2008
    #6
    Were any of you able to watch the video?

    I tried to watch the video on all three browsers and none of them succeeded. Chrome said it "required Quicktime", but when clicking on the download link it said "Macs have quicktime built in." Safari simply hung. Firefox seemed to get the farthest, but ultimately couldn't play anything.

    It says this video was created in 2013, so the format shouldn't be that out of date.
     
  7. mr.steevo macrumors 65816

    mr.steevo

    Joined:
    Jul 21, 2004
    #7
    Worked for me.

    ----------

    My brother brought over his iMac, installed Office, and put Firefox and Chrome on in the dock and pointed out iPhoto/Apeture and left his 63 year old dad to figure it out.

    He figured it out.

    ----------

    Teamviewer issue?

    https://discussions.apple.com/thread/6447067
     
  8. AppleFan360 macrumors 68020

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    Jan 26, 2008
    #8
  9. Weaselboy Moderator

    Weaselboy

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    California
    #9
    Videos are working fine for me. You do need Quicktime, but that comes with OS X. Confirm you are on OS X?
     
  10. winston1236 thread starter macrumors 68000

    Joined:
    Dec 13, 2010
    #10
    Ha good point, I was actually going to try to do that but on second thought I'll just give him a bookmark.
     

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