A new Apple education story about the Yale Daily News goes a little too far, in my opinion, in implying that you don't have to bother with any form of tech support to keep a mission-critical server running 24/7. I certainly know that sometimes a server will run without intervention for months or years. I manage one myself for a school. I don't have to tend to it often, but I know there would be scores of unproductive students and an unhappy teacher if the server had a problem and I didn't jump in to help. If they believe Apple's article, should they tell me I'm no longer needed? When an organization, department, or group has nobody on call for technical issues, it seems foolhearty to me, like saying "I'm a pretty good driver so I don't need auto insurance." Macs are easy to set up (most of the time). Macs are reliable (most of the time). These are good marketing points for Apple. But I don't think Apple should imply that that tech support is no longer needed to run servers. Yale has been lucky, and using Macs "makes you lucky", but isn't Yale's news group a little too optimistic?