Fire the techies? (Apple Education article)

Discussion in 'General Mac Discussion' started by Doctor Q, Aug 19, 2004.

  1. Doctor Q Administrator

    Doctor Q

    Staff Member

    Sep 19, 2002
    Los Angeles
    A new Apple education story about the Yale Daily News goes a little too far, in my opinion, in implying that you don't have to bother with any form of tech support to keep a mission-critical server running 24/7.

    I certainly know that sometimes a server will run without intervention for months or years. I manage one myself for a school. I don't have to tend to it often, but I know there would be scores of unproductive students and an unhappy teacher if the server had a problem and I didn't jump in to help. If they believe Apple's article, should they tell me I'm no longer needed?

    When an organization, department, or group has nobody on call for technical issues, it seems foolhearty to me, like saying "I'm a pretty good driver so I don't need auto insurance."

    Macs are easy to set up (most of the time). Macs are reliable (most of the time). These are good marketing points for Apple. But I don't think Apple should imply that that tech support is no longer needed to run servers. Yale has been lucky, and using Macs "makes you lucky", but isn't Yale's news group a little too optimistic?
  2. Sun Baked macrumors G5

    Sun Baked

    May 19, 2002
    Yes, a little too optimistic.

    It's great when the XServe is operating just like you want, but as some have stopped by and said -- there are things that go beyond the typical novice situation and/or Apple simplified interface.

    For these situations, it's great to have a person who knows unix and Apple Server setups.
  3. MacsRgr8 macrumors 604


    Sep 8, 2002
    The Netherlands
    Very optimistic.

    Human inteference is always needed for one reason: "common sense".

    Sure, a couple of Xserves with IP failover, all racked and stacked in server racks attached to a UPS system, wired to redundant networks will stay up and running for a long, long time.
    But occasionally you want to upgrade the OS, restore a lost file from a backup, manually check the syslog... etc. Same reason why pilots keep flying planes.
    And for the users, it is a comforting feeling to be able to contact a real person who is knowledgeable, and can really understand other humans.

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