Another ATT CSR on the board. What's up brother.Well, two iPhones on a 1400-minute family share plan would be $130/month usually, plus tax. If it ends up that you are right around your bill cycle date, you'd be charged for the month you've used it (post-paid) as well as the next month (bringing you to pre-paid), so that could be $260. Your area's tax may be as much as 20% ($52), so that would bring it to $312. With two activation fees, so $36x2, bringing the total to $384. $2 of text overage, $386.
...There's still another $20 there somewhere--I'd suggest taking a closer look at your bill to figure out if it's additional proration (like more than a full month of post-paid usage), or if your tax is higher than 20%. Did you get any additional text packages or like a one-month-freebie like voice-activated services or roadside assistance? That could do it.
Also, I'd recommend not acting like a complete baby about this, because there's only like a 0.01% chance that AT&T really messed up your bill--speaking as someone who had a job solely consisting of dealing with that 0.01%, as well as before that having the job of dealing with all customers who thought their bill was wrong. Trust me, it's always AT&T's fault. Take this knowledge and treat whatever rep you speak with about this with dignity and politeness, and you'll catch more flies with honey. They might give you payment arrangements, they might give you a courtesy credit, or maybe there is genuinely an issue somewhere. Additionally, I suggest not throwing around words like "class-action lawsuit," because you're only going to sound like a tool talking to a customer service rep trying to resolve your issue.
LOL.. I don't know, I'm not a complete knucklehead- at least I don't think I am ;-)- but I find those things fairly confusing to decipher.. Maybe because I have so many phones on my plan for my employees? Who knows, but to me it seems like 30 pages of drivel..LOL.. All I know is that every month my bill is pretty close to what they quoted me, so I'm happy.. If I get a crazy bill then I know it might be time to change my plan..Seriously, how hard is it to READ YOUR BILL. They don't give you a DETAILED bill report for nothing. Add it up, it tells you exactly why you were charged. How many more of these threads must be started. Is a phone bill something new to you? It's a good thing we aren't discussing rocket science.
Yikes!Seriously, how hard is it to READ YOUR BILL. They don't give you a DETAILED bill report for nothing. Add it up, it tells you exactly why you were charged. How many more of these threads must be started. Is a phone bill something new to you? It's a good thing we aren't discussing rocket science.