FAQ
What is Nupha Music Store ?
Nupha offers a paying music download service and a free dynamic information channel regarding the artists through the Nupha Music Store.
What are the system requirements to browse the Nupha Music Store website ?
* Any Macintosh computer running Mac OS 9 or later or,
* Any PC Computer running Windows 98/Me/XP/2000.
* Apple QuickTime 6.2 or later is required to play audio samples or videos.
* Supported Macintosh Internet Browsers : Apple Safari 1.0 or later (Recommended), Microsoft Internet Explorer 5 or later.
* Supported Windows Internet Browser : Microsoft Internet Explorer 6 or later.
What are the system requirements to download and listen tunes ?
Macintosh Version :
* Mac OS X v10.2.4 or later
* Apple iTunes 4.0 or later
* The Nupha Comfort Kit (Download)
* 128 MB RAM minimum/256 RAM recommended
* 400MHz G4 processor or better
* Supported CD-RW drive to burn CDs
PC Version :
* Windows XP
* Windows Media Player 9 or later
* 500 MHz Pentium class processor or better
* 128 MB RAM minimum/256 RAM recommended
* Supported CD-RW drive to burn CDs, video display card, soundcard
How much is a song ?
Song purchased on the Nupha Music Store cost 0,99 Euros, or 0,99 $, or 0,70 U.K. £ including V.A.T.
How much is a complete album ?
Maximum price for a complete album on the Nupha Music Store is 8,99 Euros, or 8,99 $, or 6,50 U.K. £ including V.A.T.
In which currency am I billed ?
You can choose between Euro, US Dollars or Great Britain Pounds.
From where in the world can I purchase songs ?
Anywhere. Except when explicitly notified. How to locate downloaded files ?
On Mac : Files should be stored inside (home directory)/Music/Nupha Music/ unless you specified a different path or moved the files by hand. You can perform a file search on '.nu' to get a list of all Nupha files stored on your hard-drive. On PC : Microsoft Internet Explorer usually ask you where it should download files from the Internet. You can also perform a file search on a part of the song name using your file lookup application.
What if my internet browser / download manager unexpectedly quits when I'm downloading a song ?
You can download your songs back from 'my account' webpage* on this website. (* You might need to login).
How to view purchase history and order number ?
Login and go to 'my account' webpage on this website.
What if I erase the hard-disk that contains purchased songs ?
You can download your songs back from 'my account' webpage* on this website. (* You might need to login).
When I purchase a song, does the artist receive money ?
Yes. Through her or his music label or distributors.
What is the technology used by Nupha to protect my payment informations ?
We use SSL socket to transmit data from your computer to our servers. Your credit card number is stored on our bank (OBC) service provider servers. (Bank's website :
http://www.obc.fr)
What if I change my credit card ?
You need to change your billing information as soon as possible from the 'my account' webpage* on this website. * You might need to login.
Can I burn the song to a regular audio CD ?
Yes (On PC) and very soon (On Mac), provided that you own the required hardware.
Can I transfer the song to my iPod ?
Very soon (Mac feature only). Can I transfer the song to any other MP3 player?
Yes.
Can I transfer the song to my SDMI-compliant device ?
Yes.
Why can't I burn my songs from iTunes directly ?
Apple iTunes is a proprietary software. Apple Computer doesn't give third-party developers the opportunity to extend the functionalities to iTunes.
Can I play my files on iTunes for Windows ?
No. If the demand is sufficient, we'll provide iTunes for Windows support.
Will Panic Audion be supported ?
Maybe. If the demand is sufficient.
Will players that does not support Direct Show be supported ?
Not for now.
I'm a label/distributor/music company manager. How can I get my music distributed/sold through the Nupha Music Store ?
Please send an e-mail to
labels@nupha.net among with your company information and we will get back to you very soon.
I'm an independent artist. How can I get my music distributed/sold through the Nupha Music Store ?
Nupha do not accept independent artist production submission. However, feel free to send us your production. We might get an opportunity for you to get handled by a music company.
Is the Nupha DRM scheme for Macintosh original ?
Yes. The Nupha DRM Scheme was developed and patented in 2001 (FR 01 14954).
I'm a journalist willing to get an interview with the Nupha team. How can I get an appointment ?
Please send an e-mail to
contact@nupha.net or call us at + 33(1) 42 02 80 99.
What is Nupha's nationality ?
Nupha is a french company.
Where is Nupha office ?
Nupha's office is in Paris, France.
What do you eat for breakfast ?
It depends.