"Fixed" by my local repair shop but I still have a very slow, noisey 15" macbook pro

Discussion in 'MacBook Pro' started by Martinukai, Oct 4, 2014.

  1. Martinukai, Oct 4, 2014
    Last edited: Oct 4, 2014

    Martinukai macrumors newbie

    Oct 4, 2014
    Hi people.

    I'll try to explain this as best I can.

    I just got my macbook pro back from my local repair shop for the second time. They are reputedly the best in Dublin for mac repair and they were my only alternative as there is no mac store here and my mac is not under guarantee. The first time I went to them they did not check everything properly due to not listening to exactly what I was saying, but anyway. This second time they opened it up and did a complete wipe and re-install of hdd and assured me that they have done a 10 hour test on everything and the machine is running totally fine now.

    My initial problems were that it became very slow operating basic functions, heated up dramatically and that the fans were incredibly noisy, (so much so that I could barely hear music at a moderate level in headphones above their noise). The repair crew said they opened it up and found some build up between the heatsink and somewhere else which they believe was causing the unit to overheat and perform poorly... explaining the loud fans.

    They also did a full wipe of my hard drive and a fresh install so when I got it back it just had a basic few programs on it and none of my old stuff. It seemed to function a bit better when I tried to open some of the basic programmes on there but I thought that I could not tell if it was fully ok until i reloaded my old set up from time machine. But before I reloaded my old setup from time machine I just did a basic test of seeing how long it took to switch off and turn on. Switching off took around 10secs and booting up was less than 30. Both were much quicker times than before and I was feeling confident that they had nailed it.... so I presumed that nothing would change when I reloaded my programmes/files/os from time machine....

    My macbook should be pretty fast for these specs, right? Anyway, after I reloaded my old customization (which you can see details of from the eyre screen grab) simple tasks like loading a blank word document takes more than 30 seconds like before it was 'repaired' (I could not do this test beforehand as the set up that came back from repair had no Word program on it). Presently it takes around 30 seconds to shut down and 45 seconds to a minute to boot up. When I loaded up a light session in my DAW (Ableton) the fans immediately sprung into full whirr at exactly the same ceaseless loudness as before repairing.

    My question is: would something have drastically changed to when I reloaded my old setting/files/osx from time machine?.... I had no way to tell properly, but it seemed to work a bit better in the bare state I had it before loading my backed up system configuration.

    Any advice would be much appreciated. Thanks for taking the time to read through all that confusion:)

    Here's the details I've just got from Etre:

    EtreCheck version: 1.9.15 (52)
    Report generated October 4, 2014 at 8:00:57 PM GMT+1

    Hardware Information: ?
    MacBook Pro (15-inch, Early 2011) (Verified)
    MacBook Pro - model: MacBookPro8,2
    1 2.3 GHz Intel Core i7 CPU: 4 cores
    8 GB RAM

    Video Information: ?
    Intel HD Graphics 3000 - VRAM: 512 MB
    Color LCD 1680 x 1050
    AMD Radeon HD 6750M - VRAM: 1024 MB

    System Software: ?
    OS X 10.9.3 (13D65) - Uptime: 0 days 1:25:53

    Disk Information: ?
    TOSHIBA MK7559GSXF disk0 : (750.16 GB)
    S.M.A.R.T. Status: Verified
    EFI (disk0s1) <not mounted>: 209.7 MB
    Macintosh HD (disk0s2) / [Startup]: 749.81 GB (459.97 GB free)

    USB Information: ?
    Apple Inc. FaceTime HD Camera (Built-in)
    Western Digital My Passport 07A8 1 TB
    S.M.A.R.T. Status: Verified
    EFI (disk1s1) <not mounted>: 209.7 MB
    disk1s2 (disk1s2) <not mounted>: 999.83 GB
    Boot OS X (disk1s3) <not mounted>: 134.2 MB
    Apple Inc. BRCM2070 Hub
    Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver

    Thunderbolt Information: ?
    Apple Inc. thunderbolt_bus

    Configuration files: ?
    /etc/sysctl.conf - Exists

    Gatekeeper: ?
    Mac App Store and identified developers

    Kernel Extensions: ?
    [not loaded] com.lge.driver.LGAndroidmdmcontrol (3.0 - SDK 10.8) Support
    [not loaded] com.lge.driver.LGAndroidmdmdata (3.0 - SDK 10.8) Support
    [not loaded] com.lge.driver.LGAndroidndiscontrol (3.0 - SDK 10.8) Support
    [not loaded] com.lge.driver.LGAndroidndisdata (3.0 - SDK 10.8) Support
    [not loaded] com.lge.driver.LGAndroidusbbus (3.0 - SDK 10.8) Support
    [loaded] com.netralia.driver.VBMicDriver (1.0.0 - SDK 10.7) Support
    [loaded] com.netralia.driver.VBSpeakerDriver (1.0.0 - SDK 10.7) Support
    [not loaded] com.paceap.kext.pacesupport.leopard (5.9 - SDK 10.4) Support
    [not loaded] com.paceap.kext.pacesupport.master (5.9 - SDK 10.6) Support
    [not loaded] com.paceap.kext.pacesupport.panther (5.9 - SDK 10.3) Support
    [loaded] com.paceap.kext.pacesupport.snowleopard (5.9 - SDK 10.6) Support
    [not loaded] com.paceap.kext.pacesupport.tiger (5.9 - SDK 10.4) Support
    [not loaded] com.wibu.codemeter.CmUSBMassStorage (1.0.7) Support

    Launch Daemons: ?
    [loaded] com.adobe.fpsaud.plist Support
    [loaded] com.adobe.SwitchBoard.plist Support
    [loaded] com.microsoft.office.licensing.helper.plist Support
    [running] com.paceap.eden.licensed.plist Support
    [loaded] PACESupport.plist Support

    Launch Agents: ?
    [not loaded] com.adobe.AAM.Updater-1.0.plist Support

    User Launch Agents: ?
    [loaded] com.adobe.ARM.[...].plist Support
    [loaded] com.google.keystone.agent.plist Support
    [running] com.spotify.webhelper.plist Support

    User Login Items: ?
    Android File Transfer Agent
    Canon IJ Network Scanner Selector2

    Internet Plug-ins: ?
    JavaAppletPlugin: Version: Java 7 Update 51 Check version
    FlashPlayer-10.6: Version: - SDK 10.6 Support
    EPPEX Plugin: Version: Support
    AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
    AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
    Flash Player: Version: - SDK 10.6 Support
    Default Browser: Version: 537 - SDK 10.9
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
    Silverlight: Version: 5.1.20125.0 - SDK 10.6 Support
    iPhotoPhotocast: Version: 7.0 - SDK 10.8

    Safari Extensions: ?
    Amazon Shopping Assistant
    Ebay Shopping Assistant

    Audio Plug-ins: ?
    BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
    AirPlay: Version: 2.0 - SDK 10.9
    AppleAVBAudio: Version: 203.2 - SDK 10.9
    iSightAudio: Version: 7.7.3 - SDK 10.9

    iTunes Plug-ins: ?
    Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

    3rd Party Preference Panes: ?
    Flash Player Support

    Time Machine: ?
    Mobile backups: ON
    Auto backup: YES
    Volumes being backed up:
    Macintosh HD: Disk size: 698.32 GB Disk used: 269.94 GB
    Untitled [Local] (Last used)
    Total size: 930.86 GB
    Total number of backups: 3
    Oldest backup: 2014-05-21 02:47:10 +0000
    Last backup: 2014-08-29 11:20:52 +0000
    Size of backup disk: Adequate
    Backup size 930.86 GB > (Disk used 269.94 GB X 3)
    Time Machine details may not be accurate.
    All volumes being backed up may not be listed.

    Top Processes by CPU: ?
    3% WindowServer
    0% fontd
    0% Microsoft Word
    0% PluginProcess
    0% aosnotifyd

    Top Processes by Memory: ?
    385 MB Safari
    238 MB mds_stores
    197 MB Finder
    147 MB com.apple.IconServicesAgent
    131 MB Microsoft Word

    Virtual Memory Information: ?
    1.48 GB Free RAM
    3.85 GB Active RAM
    1.34 GB Inactive RAM
    1.32 GB Wired RAM
    3.76 GB Page-ins
    1 MB Page-outs
  2. cjmillsnun macrumors 68020

    Aug 28, 2009
    The clean install was done for a reason it seems. There may have been a software issue with the previous install that was causing issues.

    May I suggest restoring it again to factory, as the repair shop did, manually installing your applications (only the ones you need, this is a great opportunity to clear away the crap), and then copying your data (music, documents, pictures, etc) from your time machine drive (you should be able to plug it in and find them).

    I suspect your Mac will remain fast and quiet.

    Be aware though, you have a 2011 MBP that will suffer from failure of the AMD Radeon GPU. You may want to consider selling it while you still can, and getting a newer Mac.
  3. Brian Y macrumors 68040

    Oct 21, 2012
    Personally, I'd do a clean install anyway.

    You appear to have adware on your machine - specifically the wonderful Searchme toolbar from Spigot.

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