Flat out scary event with iPhone 4!

Discussion in 'iPhone' started by Tikatika, Aug 29, 2013.

  1. watchthisspace, Aug 29, 2013
    Last edited: Aug 29, 2013

    watchthisspace macrumors 6502a

    Joined:
    Apr 11, 2010
    #2
    Haha that's not a repair. He would be getting a new phone! Bashing the rep because he can't do anything more than offer a replacement is not nice either.

    So what? Just because he's loyal doesn't mean he deserves special treatment.

    Again, he doesn't deserve a more recent phone, even under this circumstance.


    Here's a question, was he using a genuine Apple charger?

    What happened is really bad, yes, but his expectation from Apple is just a bit too much and who is to say there is more to the story than he is telling?

    EDIT: The more I think about it, I would expect Apple would have a say or be able to provide assistance as to what to do about the smoke and if any inhalation would need medical attention.
     
  2. ajt1995 macrumors 6502

    Joined:
    Jun 14, 2013
    #3
    Why would he want a newer phone? He had an iPhone 4. And if he got a 4s/5 many apple customers would whine because they're "entitled" to a newer phone because of a "potential risk"... I know of a TON of people who have iPhone 4's and none have caught fire, sir, it's a freak accident, just take another iPhone 4.
     
  3. midwestfisherma macrumors 6502

    midwestfisherma

    Joined:
    Jul 25, 2012
    Location:
    S.E. Mich
    #4
    I think Apple is lucky they don't have a lawsuit on their hands on this one. I'm not sure how I feel about what phone he should be given as a replacement. I can see pros and cons both ways.
     
  4. stormchaser macrumors 6502

    stormchaser

    Joined:
    Mar 4, 2010
    Location:
    UK
  5. braddick macrumors 68040

    braddick

    Joined:
    Jun 28, 2009
    Location:
    Encinitas, CA
  6. SR71 macrumors 68000

    Joined:
    Jan 12, 2011
    Location:
    Boston, MA
    #7
    So, let me get this straight... he says that he thinks the cause of the iPhone 4 catching fire was because of it's lithium-ion battery, yet when they offer him a NEW iPhone 4, he declines because he thinks that one might also catch on fire, but instead asks for an iPhone 4S or 5 when they also use a lithium-ion battery... because that makes sense. Honestly, these stories just piss me off. This guy acts like he's entitled to a free iPhone 4S or 5 just because he's been a longtime Apple customer.

    Lithium-ion batteries are known to possibly catch fire/explode under rare circumstances. This isn't an issue with Apple, it's an issue with ALL lithium-ion batteries. The fact of the matter is that there is no better battery technology out there right now. EVERY mobile device manufacturer uses lithium-ion batteries to power their devices. The one thing I do agree on, however, is that they should've told him whether the smoke was toxic, but in Apple's defense, if he's fine now, chances are it wasn't toxic. Also, a quick google search could answer his question whether it was toxic or not.
     
  7. The-Real-Deal82 macrumors 601

    The-Real-Deal82

    Joined:
    Jan 17, 2013
    Location:
    United Kingdom
    #8
    To be honest they could offer him an iPhone 5 or a free new iPhone at the next launch as a gesture of good will. Its quite clear this incident really shouldn't have happened and Apple could reach out a little here IMO.
     

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