I want you to try a couple of things based off what about to say. Today when I was around my house doing the normal everyday thing my phone at this time would have between 3-4 bars. As soon as I touched the left side slowly my phone dropped connection. (We all know this) Now the interesting part is today I was driving around and stoped by my local coffee shop. I looked at my phone and sure enough it was blue with full five bars. I tried every angle to touch the left side and guess what I could not get it to drop any bars. So I guess my point of this post is to see if people have tired this test in different spots just not around their office or home. I believe this issue is more widespread then customers are willing to admit or at least test.