For those who have gotten a battery replacement for the Retina MacBook Pro's

Discussion in 'MacBook Pro' started by Nilhum, Jun 12, 2017.

  1. Nilhum macrumors regular

    Nilhum

    Joined:
    Dec 20, 2016
    #1
    When you get a battery replacement from Apple for the Retina MacBook Pro's, I do know that they replace the bottom casing. However, do they replace the keyboard as well. Will I be getting a new keyboard as well as a new bottom portion?

    I am want to get a battery replacement on my 13 Retina 2013 Model .
     
  2. LCPepper macrumors 6502

    LCPepper

    Joined:
    Aug 5, 2013
    Location:
    United Kingdom
    #2
    I got mine replaced, exactly the same model, and they have to replace the whole upper portion. So I got a whole new keyboard and trackpad too!

    Something to do with the battery being well and truly glued to the inside.

    #winning
     
  3. polee macrumors 6502a

    polee

    Joined:
    Jul 22, 2008
    #3
    How can this be environmentally friendly when you have to dispose more than just the battery? Apple, please bring back user replaceable batteries, the ones that were used a few years back.
     
  4. jerryk macrumors 68030

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #4
    Never happen. Apple is obsessed with thinness and lightness. A user-replaceable battery would require a bay, hinges, etc, which add size and weight.
     
  5. New_Mac_Smell macrumors 68000

    New_Mac_Smell

    Joined:
    Oct 17, 2016
    Location:
    UK / China
    #5
    They don't dispose of the shell. It's a speed thing, they'll replace that unit with a refurb then send the old one to be refurbed itself. Which will then go on to replace someone elses.

    This is why they can do it in-store and relatively quickly. Lots of companies use this model as it streamlines the repair process.
     
  6. polee macrumors 6502a

    polee

    Joined:
    Jul 22, 2008
    #6
    That's good to know. Thank you.
     
  7. New_Mac_Smell macrumors 68000

    New_Mac_Smell

    Joined:
    Oct 17, 2016
    Location:
    UK / China
    #7
    They'll sometimes replace the whole product too, that's why you hear of people "Receiving brand new computer" when they took theirs in for repair. This is not as common, but when it's a particular issue or hard to diagnose, it can take upwards of 30 days which is stressful to the person, which leads them to dislike the company (1 bad experience usually outweighs 100 good ones). So they'll replace it with a refurb, then send the old one off. They might make a loss on it, or possibly break even, but the important thing is the customer is happy.
     
  8. throAU macrumors 601

    throAU

    Joined:
    Feb 13, 2012
    Location:
    Perth, Western Australia
    #8
    You'll find the assembly is probably shipped back to apple where they disassemble it "properly" rather than throw it away.

    The "replace all the things" by the local apple tech is most likely to ease field replacement by non-qualified personnel.
     

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