I'm absolutely livid at the moment. My iMac -- which I have had for a grand total of 48 hours now -- has a fairly serious problem with its display. The display flickers slightly, as if the brightness was shifting a bit. This is mildly annoying but not show-stopping. This started roughly after 24 hours of use. My first real problem was when I attempted to restart the machine; the iMac would "ding" off and appear to reboot but didn't. It just kinda hung there. Turns out the unit just went to sleep. Hitting the sleep button or pressing a key brought the unit out of sleep but the display flashed briefly for 1 second and went black. Well, dark to be precise. If you stick your nose on the monitor you can *barely* make out the menu bar. Turning the unit off and disconnecting power for 20 minutes makes no difference. This is repeatable; putting the unit in and out of sleep will cause the screen to flash normal once and then go dark again. After about a dozen tries I can *sometimes* get the screen to stay on. (It will still flicker slightly, as above.) No worries. I'll call famed Apple Tech Support. Unfortunately the person I spoke with had such a heavy accent it made communication difficult. After explaining my problem he advises me to wipe the memory with the Restart + Apple+Option+P+R keys. Remember, the unit won't restart reliably! Next he wants to run a hardware diagnostic. Put in the diagnostic disc. Small problem, *Apple never gave me one!* Arrgh. Now he can't do anything until the diagnostic disc is mailed to me. I leave the country for 3 days next week, right when the disc will arrive. So, how about dropping the unit off at an Authorized Service Center and let them fiddle with it while I'm out of town? NO. Apparently I can't take the unit to a Service Center unless I bought the extended warranty. That's right, the unit is 48 hours old and I can't take it to my dealer down the road! Nothing can happen until I get the diagnostic disc. The best part is -- and some of you may have picked up on this bit already -- *my display doesn't work.* How am I supposed to run the diagnostic disc to tell me my display is faulty if I can't see my display? Assuming the disc shows up on Wed, I return Thursday and run the diag, I might be able to get a replacement shipped to me come Friday. If Apple makes me return my machine first before sending a replacement I will absolutely explode. Right now I'm looking at a minimum of one week+ downtime, two days after purchase. Two days. A dealer right down the road who can probably solve the problem. Me trapped in a red-tape nightmare of Apple "Support." Absolutely FURIOUS!