An update to getting my defective iPhone 5 replaced. Originally I went through Apple Care to have the replacement delivered and then to send mine back. However, when I asked if a hold would be placed on my card, and was told no, it actually was placed and overdrew my checking account. Thus, I cancelled that, already really angry at this process. Today, I took the nearly hour drive to my nearest Apple Store, and waited 40 minutes after my appointment time to be seen. I explained to the guy my frustration with the call and he blew me off, and didn't take me seriously at all. After going to the back, unfortunately he had none of my current model. He wasn't willing to work with me on shipping me one, or swapping colors, or sizes. Absolutely nothing, only to "try a different store, have a nice day." I then drove to a different Apple Store, even more out of the way. to get the swap done. Where are all the employees who are giving this customers chargers, replacement phones and brand new macbook pros for little issues? I'm and Apple fan at heart, but this experience has really rubbed me the wrong way.