This has absolutely nothing to do with Apple, but I feel like I need to share it with someone. I can't help but laugh at the absolute stupidity here. First, a bit of background. I have DSL, which was ordered through my phone company, Telecom. Telecom's brand name for DSL is Jetstream. My ISP is named Paradise. The only other thing you need to know is that I have a cap on my connection (there's a limit to how much I can transfer per month). Anyway, I couldn't log into the usage meter (which is on Telecom's site). I keeps giving me a 'login incorrect' message. So I emailed Telecom and let them know. After about 2 days, they replied, saying that I'd need to contact the 'Jetstream Team.' This team is part of the same company, but the tech support guy obviously doesn't know how to use the Forward button. I email the Jetstream Team and tell them of my problem. After another couple of days, I get a reply from them, saying that since I'm not using MSN , I need to contact Paradise. I'm starting to get annoyed by this point, but I email Paradise anyway. After 10 days Paradise replies, apologising for the inconvenience, and tells me to log into the usage meter with my phone number as the username, and my phone line account number as the password. The support guy includes a little summary showing my phone number and account number, which are both correct, yet when I try to log into the usage meter it still doesn't work. I reply, saying that it's still not letting me in. He then asks for my phone number - the exact same number he had provided to me in his previous email! This is getting ridiculous. Has anyone else had this much 'fun' with tech support?