Took one in today with a Genius appointment. It had a broken screen and the battery was about shot. After many concerns and questions, especially strong toward "Apple doesn't support this hardware anymore". I was able to get a refurbished ordered. Three week waiting and it's only the 8GB- the most common of the three models offered the first year. I was also told once Apple runs out of refurbished iPhones that will be it: no support whatsoever (outside of tremendously costly repairs). He told me they were only weeks away from completely running out. I pass this along in case there is anyone that is procrastinating taking in their busted iPhone for a refurbished replacement.