I'm going to call up the Apple Store in the morning. Got a replacement iPad 2 today at the Genius Bar at the Apple Store in Charlotte, NC. The employee facilitating the exchange was a manager. He, without me even asking, told me that this was a new iPad because Apple doesn't have any refurbished units yet. When I got home and installed words with friends, I got a polite message saying "Welcome back, Crystal! We've detected that you have played another With Friends game on this device." I am not Crystal (whoever she may be). And this was the first time I had used the device. I'm guessing either someone played around with this device before me at the store (unlikely given the fact that I was there for a whole 5 minutes) or this iPad 2 is a refurbished unit and the app is looking up information based on the device's UDID. I went to look up the serial number on Apple's website and found it hadn't been registered -- the support site prompted me for my purchase date. Aren't the employees supposed to register your device before you leave the store? Furthermore, I didn't receive any documentation (a repair receipt or whatever) from the genius bar regarding my exchange. I asked for one but he say "it was in the system." I'm concerned about what may happen if I have to take this thing in for repairs -- I have no documentation proving that this iPad was sold to me. The manager gave me his card*before I left the store. Giving him credit, he seemed like a real nice guy. Tomorrow, I'm going to call and see what is going on. I was told this was a new unit, but clearly it wasn't. I don't care if it is new or refurbished, I am just kind of weirded out by the whole situation. Weirded out that an app thought I was someone else, weirded out that the manager told me it was brand new but it wasn't, weirded out that an app thought I was someone else, and weirded out that the device was not registered (despite being activated at the store by the manager) when I looked up the iPad's serial number. This unit is pretty good, though. The screen is perfect -- not filled with dust like my old iPad. Anyways, I will keep you all posted tomorrow.