Genius Bar: iPhone Lock Button - What To Expect?

Discussion in 'iPhone' started by FSMBP, Aug 14, 2013.

  1. FSMBP macrumors 68020

    FSMBP

    Joined:
    Jan 22, 2009
    #1
    I have an appointment at the Genius Bar for my iPhone 5's finicky lock-button. The Lock-button won't register some times when pushed on the right (pretty reproducible).

    What am I expect at the Genius Bar? Will they replace my iPhone with a refurb or will they attempt to repair it?

    Thanks in advance!
     
  2. sonicrobby macrumors 68020

    sonicrobby

    Joined:
    Apr 24, 2013
    Location:
    New Orleans
    #2
    Its a toss up. The lock button may be one of the easier parts of the phone to be replaced (compared to the silent switch and volume buttons); but just as well, they may not want to deal with such repairs and give you a refurbished one.

    Back up your data just in case, and let us know what they do when you get back :]
     
  3. randy98mtu macrumors 65816

    randy98mtu

    Joined:
    Mar 4, 2009
    #3
    I've never had them repair a phone, always replace. My wife's home button was rotating (you could turn it back and forth easily.) After opening it up, they offered to replace the whole screen assembly or give me a new phone. I took the new phone. I think a lot depends on your local store though.
     
  4. FSMBP thread starter macrumors 68020

    FSMBP

    Joined:
    Jan 22, 2009
    #4
    Ok, thank you both! I will report back after my appointment.
     
  5. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #5
    You can and should expect to walk away with a functional iPhone.
     
  6. randy98mtu macrumors 65816

    randy98mtu

    Joined:
    Mar 4, 2009
    #6
    The ifixit guide does NOT look easy for a lock button! If they agree it's bad, I would expect they would just replace the phone.
     
  7. sonicrobby macrumors 68020

    sonicrobby

    Joined:
    Apr 24, 2013
    Location:
    New Orleans
    #7
    Oh yeah that is pretty bad. The volume and silence buttons actually might be the easier ones. I dont remember it being that complicated, but then again its been over 2 years since I did it >.< (and it wasnt on the iPhone 5)
     
  8. FSMBP thread starter macrumors 68020

    FSMBP

    Joined:
    Jan 22, 2009
    #8
    Good point. At least I won't have to worry about my Lock-button after my appointment.

    Oh nice! Thanks for looking that up!
     
  9. sekazi macrumors 6502

    Joined:
    Jan 12, 2012
    #9
    I just had mine replaced last weekend due to the button not working. It worked a little for a month or so but by the time I got around to setting an appointment it no longer worked at all.

    When I saw the guy he said what was wrong. I showed him the button not working and he took the sim out and went and got a replacement. It took only about 5 minutes from the time I saw him and leaving.
     
  10. randy98mtu macrumors 65816

    randy98mtu

    Joined:
    Mar 4, 2009
    #10
    After that one I looked up the home button. They had most of the steps for the home button done and still replaced my phone. lol
     
  11. iceterminal macrumors 68000

    iceterminal

    Joined:
    May 25, 2008
    Location:
    Dallas Tx.
    #11
    Most likely you'll get a re-manufactured iPhone (not a refurbished one as suggested by SonicRobby).
    The lock button isn't easy or quick to fix unless its something else causing the failure. So instead they'll do a quick replacement for you in a most likely sense.
    Let us know how it turns out.
     
  12. Steven. macrumors regular

    Joined:
    Aug 16, 2009
    #12
    Likewise. Had an appointment last week for a lock button which had progressively become less respondent over the last few months, to then not working at all.

    The guy took one look at it, clicked a few times, and got me a brand new handset (manufactured in July) as a replacement within 5 minutes.
     
  13. O O O macrumors newbie

    Joined:
    Mar 29, 2013
    Location:
    Socal
    #13
    Had the same problem about 5 months ago. Set up an appointment, walked in. Dude took about 20 seconds testing it out, walked to the back and came out with another iPhone.
     
  14. mtneer macrumors 68020

    mtneer

    Joined:
    Sep 15, 2012
    #14
    What's the warranty on the replacement phone? 90-days from date of replacement or until the end of warranty of the replaced phone?
     
  15. stormchaser macrumors 6502

    stormchaser

    Joined:
    Mar 4, 2010
    Location:
    UK
    #15
    In the UK they never seem bothered about repairs. They just replace the phone. Well the Apple store I use does this all the time.
     
  16. FSMBP thread starter macrumors 68020

    FSMBP

    Joined:
    Jan 22, 2009
    #16
    Just had my appointment. They replaced my iPhone - no questions asked. Amazing service.
     
  17. randy98mtu macrumors 65816

    randy98mtu

    Joined:
    Mar 4, 2009
    #17
    Glad to hear it. That is how all of my Apple Store experiences have been as well.
     
  18. rockyroad55 macrumors 601

    rockyroad55

    Joined:
    Jul 14, 2010
    Location:
    Phila, PA
    #18
    Until EOW of replaced phone.
     
  19. braddick macrumors 68040

    braddick

    Joined:
    Jun 28, 2009
    Location:
    Encinitas, CA
    #19
    New Cydia tweak allows you to lock your iPhone in SBSettings. The tweak is, "LockToggle".
     
  20. dukebound85 macrumors P6

    dukebound85

    Joined:
    Jul 17, 2005
    Location:
    5045 feet above sea level
    #20
    I had a similar thing. They denied me because they said it wasn't meant to be pushed there but rather in the center. I tried explaining how my hand wraps around the phone tends to have me hit the button off center and they told me to hold it different

    wasn't that pleased
     
  21. iceterminal macrumors 68000

    iceterminal

    Joined:
    May 25, 2008
    Location:
    Dallas Tx.
    #21
    Apple warranty service strikes again. Awesome to hear.
     
  22. AHDuke99 macrumors 68020

    AHDuke99

    Joined:
    Nov 14, 2002
    Location:
    Charleston, SC
    #22
    I just had mine replaced for the same problem last week. No questions asked, just swapped it out for a new one.
     
  23. cambookpro macrumors 603

    cambookpro

    Joined:
    Feb 3, 2010
    Location:
    United Kingdom
    #23
    FWIW, mine was replaced back in March for the same issue. Obviously that was a few months ago, but it was an easy, no-questions-asked swap.
     
  24. youssefm macrumors 6502

    Joined:
    Oct 7, 2008
    #24
    Had the same issue, only one side of the button would work. They replaced the whole phone, no questions asked.
     
  25. randy98mtu macrumors 65816

    randy98mtu

    Joined:
    Mar 4, 2009
    #25
    When they replaced my wife's, they indicated that the warranty of the replacement was 90 days. Extending beyond the original warranty of the purchased phone.
     

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