Getting my 5s replaced out of warranty

Discussion in 'iPhone' started by misteryjay, Dec 23, 2014.

  1. misteryjay macrumors newbie

    Joined:
    Dec 22, 2014
    #1
    Hi there,

    I'm wondering if anyone could give me some advice.

    Ive owned my 5s since September 2013, never having any issues with it. On sunday, I stopped getting cellular data signal, so I switched the phone off and back on again in the hope it would come back - from that moment i've had the infinite boot problem, with a flashing red screen followed by the white and black apple logo screen. DFU and recovery mode didn't work.

    So I rang apple last night as I couldn't find much info online about the problem, I was on the phone to them for over an hour. I managed to speak to a senior supervisor and she very kindly approved me to have a free replacement phone, despite the fact that i'm 82 days out of warranty - which I was very happy about. I've booked a genius bar appointment for this evening to make the switch.

    It dawned on me as I laid in bed last night, that back in october of this year, I'd noticed that my screen was rather scratched, as it had spent a year in my pocket (I work outside, so it gets a fair amount of wear in my pocket). I remember looking around to try and find the best deal on screen repairs, so I got a company in my area to replace it, as they were cheaper than apple and I was out of warranty.

    I didn't dream that 2 months later I would be offered a free replacement by apple, hence why I didn't mind getting a company other than apple to change the screen for me. Now i'm worried that i'll go along to the genius bar appointment and they'll refuse me the new phone because I had a third party change the screen, despite the fact I was out of warranty already.

    Does anyone know if this kind of thing will be an issue?

    Thanks,
    Mark
     
  2. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #2
    Wouldn't worry about it. If the AppleCare rep marked your device for swap then they will just swap it out no fuss
     
  3. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #3
    While the aftermarket screen technically voids your warranty and your eligibility for a replacement, they probably won't care too much because all returned iPhones are refurbished with a brand new screen anyway (along with a new battery and outer shell) to go in the white boxes.
     
  4. veedubshafer macrumors 6502

    Joined:
    Sep 30, 2012
    #4
    I agree with what the others said. It's already approved. They'll look at it just enough to know the phone wasn't abused and then swap it out.
     

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