So... once again, my iMac has decided to no longer start. It has been in repairs for 3 times for the same thing... called apple care, they tell me they can't do anything over the phone and to take it into the Apple Store for the 4th time. (Keep in mind I have been to this Apple store 10 times dealing with the same issue) I take it into the Apple Store... which at this point I've already sprained my ankle being forced to carry this monstrous box back and forth to the Apple store 10 times in 1 month. (that's another story) So I take it to the Apple Store, only to have the genius bar tell me to take my iMac back home and they will call me when a replacement arrives because they can't replace it in store and have to special order it because I bought it online. When it comes in, bring my iMac back in again to replace it. (WTF???) The communication is absolutely AWFUL. I even mentioned this to the Apple Care product specialist that the Apple Store won't replace my item, and he argued with me that they have no reason not to. Only to argue with the store about it too... having them tell me it is an online order, and thus needs to be replaced from the online store! It's gotten soooo bad that I am seriously contemplating on filing a class action lawsuit with Apple. The personal time and money I have incured with the ridiculous traveling, communicating, bickering, and dealing with incompetent 'kids' at the Apple Store alone is enough to drive one mad! And here's the REAL KICKER!! While I was at the Apple Store for the 20-30 minutes.. I watched as about 6 more iMacs were being brought in by customers whose iMacs had failed! Clearly there is something SERIOUSLY wrong. You wouldn't BELIEVE how busy their genius bar is with people bringing back failed iMacs, and even iPods that failed to start. If it wasnt' for all the people having issues with their Apple products, that store would be empty! That's a BIG RED FLAG! Based on just being in the store for 30 minutes, I cannot see how Apple can continue to profit with having to issue so many product replacements for defective items. Could you imagine if General Motors had to keep replacing people's cars because they were selling defective ones? They would go out of business. Sadly, I'm fearful of getting a replacement unit because 'who knows' what problems it may have as well?! Well that's my rant. I truly think that the Apple OS is a revolutionary system... and they have absolutely AMAZING designers for their systems. But their hardware and service are THE WORST I have ever dealt with in the Technology Sector!