My wife's iMac is FUBAR! She did an update, clicked on the little blue bouncy ball in the dashboard, and followed the instructions. She hit the restart button and that's when stuff hit the fan. Now, all I get is the gray screen, apple logo and the whirly wheel under that. I can not start in safe mode most of the time, and when I can, I can not access time machine. If this were a windows machine, I'd reinstall the factory disks. Is that what I'm looking at here? And if so, can I get all her apps, photo's and stuff back thru time machine? Of course I'd go to a date where things were working fine.